View training progress

You can view solution training progress or statistics to determine if a solution is available or how long the next training cycle might take to complete.

Before you begin

Role required: admin or ml_admin.

About this task

Solution training involves these steps.
  1. Fetching files for training. The system downloads the training records and sends them to the nearest training service.
  2. Preparing the data. The system removes duplicate records from the training set.
  3. Training the solution. The training service trains the solution.
  4. Uploading the trained solution. The training service uploads the solution as attachment records.


  1. Navigate to Agent Intelligence > Solutions.
    The system displays the current list of solutions.
  2. Select the solution whose progress or statistics you want to view.
    For example, select Incident Categorization to see the training history.
  3. From Related Links, click Show training progress.
    Training times vary based on the number of records and classes within the training set. The more records and classes there are, the longer the training can take. For example, a data set containing 100,000 records and several hundred classes can take around five hours to complete.

    The system displays a training Progress pop-up window.

    Solution training progress pop-up window showing that training succeeded.

What to do next

Review the trained solution precision and coverage statistics.