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Exclude a class from solution training

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Exclude a class from solution training

Exclude a class from solution training to prevent the model from ever making predictions for a particular output field class. For example, you can exclude a particular incident category from training if you plan to retire or change the category.

Before you begin

Role required: admin or ml_admin.

About this task

Excluding a class from training does not prevent the solution from making predictions for records that use the excluded class. Solution training still uses the input and output field values as data and attempts to match input field values to a new output field class. This may cause undesirable prediction results unless you have another suitable class to replace the excluded class value.

Typically, you only exclude a class from training if you change the list of valid output field values. For example, if you replaced one Incident category with another Incident category, you may exclude the old category from training so that the solution only uses the new category for predictions.


  1. Navigate to Agent Intelligence > Solution Definitions.
    The system displays the current list of solution definitions.
  2. Select the solution definition you want to edit.
    For example, select Incident Categorization to exclude an incident category from training.
  3. Edit the filter to exclude the class.
    You can use the [is one of] or [is not one of] operators to exclude a particular class.
  4. Click Update & Train.
    The system schedules the solution for training with the nearest training service. When training is complete, the system uploads the solution as an Attachment record.


The solution excludes the class from all predictions.

What to do next

Review the trained solution precision and coverage statistics.