Structured Problem Analysis The ServiceNow® Structured Problem Analysis application lets you track problem analysis process through the system. Structured problem analysis provides a rational methodology for investigating the cause of a problem or incident. This problem solving methodology was developed by Kepner-Tregoe to help problem managers avoid making wrong decisions based on subjective opinions. Problem managers must complete Kepner-Tregoe training before using the Structured Problem Analysis application. Structured Analysis processThe Structured Problem Analysis process is based on the problem analysis record.Access the problem analysis dashboardThe problem analysis dashboard gives problem managers a high-level view of ongoing problem analysis work.Activate Structured Problem AnalysisThe Structured Problem Analysis plugin is available by request. Kepner-Tregoe training verification must be provided before the plugin is activated.