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Tables installed with Service Management Core

Tables installed with Service Management Core

There are several tables that are installed with Service Management Core.

Service Management Core adds the following tables.
Table Description
Part Requirement

[cmdb_model_part_requirement]

Defines a relationship between a service order task an an asset (part) required to complete this task.
Service Order Model

[cmdb_serviceorder_product_model]

Stores service order templates.
Service Task Model

[cmdb_servicetask_product_model]

Stores service task templates.
Service Management Flow

[sf_state_flow]

State flows for Service Management.
Service Order Flow

[sf_sm_order]

State flows for service orders.
Service Task Flow

[sf_sm_task]

State flows for service order tasks.
Asset Usage

[sm_asset_usage]

Defines relationship between a service order task and the assets used to complete this task.
SM Category

[sm_category]

Links a single service order template to a service order category value.
SM Config Module

[sm_config_module]

Links a configuration to a set of navigation modules that are shown or hidden based on configuration settings.
SM Config

[sm_config]

Service management application configuration.
Service Management Incidentals

[sm_incidentals]

Incidental items used to complete a service order task.
Service Order Groups Dependency

[sm_m2m_group_dependency]

Dispatch groups that handle scheduling for assignment groups.
SM Model Application

[sm_m2m_model_application]

Links SM applications to hardware and consumable models often used in part sourcing.
SM Model Knowledge

[sm_m2m_model_knowledge]

Relates any knowledge page to any model.
Affected CI

[sm_m2m_order_affected_ci]

Configuration items related to a service order.
Service Order Task Models

[sm_m2m_somodel_stmodel]

Links service task models to service order models.
Task Affected CI

[sm_m2m_task_affected_ci]

Configuration items related to a service order task.
Service Order Task Contract

[sm_m2m_task_contract]

Defines a relationship between a task and contract.
Service Order Task Dependency

[sm_m2m_task_dependency]

Defines a dependency between two service order tasks: downstream task cannot be started before upstream task gets completed.
Service Order Task Template Dependency

[sm_m2m_task_template_dependency]

Defines a dependency between two service order task templates: downstream task cannot be started before upstream task gets completed.
SM Notification Rule

[sm_notification_rule]

Service management notification rules.
Service Order

[sm_order]

Defines and manages work that needs to be performed.
Part Requirement

[sm_part_requirement]

Defines a relationship between a service order task and an asset (part) required to complete this task.
Service Task

[sm_task]

Unit of work performed by one person in one session (one location, one time).
SM Template Definition

[sm_template_definition]

Defines a field and value that will be included in a service order template.
Task Asset

[task_asset]

Assets related to a task.