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Service Management Application Designer

Service Management Application Designer

The Service Management Application Designer allows you to create custom applications that use a similar service management workflow.

There are three options for creating SM applications:
  • basic
  • intermediate
  • advanced
Each option contains a different set of capabilities and allow you to create the application with the click of a button. You can also configure the SM application specific to your organization's needs.

This video demonstrates how to get started with the Service Management Application Designer.

Note: The Service Management Application Designer is not supported for the Internet Explorer 8 and 9 browsers. To create custom applications, you must upgrade to at least IE10.

Updates to site content will be made starting around 4am on January 17th (Pacific Time) and lasting approximately 6 hours.  This site may be intermittently unavailable.