Create a Security Operations user-defined escalation group

Escalate a security incident to any group associated with the incident using Escalations.

Before you begin

Role required: sn_si.admin


  1. Navigate to Security Operations > Groups > Escalations.
  2. Click New.
  3. Fill in the fields on the form, as appropriate.
    Table 1. Escalations
    Field Description
    Number Escalation incident number (field is auto-generated).
    Initial group Select group this security incident belongs to.
    Escalation group Select group to escalate the security incident to.
  4. Click Submit.
    An escalation group is available for all security incidents in the initial group. You can create multiple groups.