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Kingston Patch 4 Hot Fix 4

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Kingston Patch 4 Hot Fix 4

The Kingston Patch 4 Hot Fix 4 release contains fixes to these problems.

For Kingston Patch 4 Hot Fix 4:
Build date: 07-29-2018_0742
Build tag: glide-kingston-10-17-2017__patch4-hotfix4-07-28-2018
Important: For more information about how to upgrade an instance, see Upgrade to Kingston.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Kingston fixed problems, see KB0623762.

Note: This version is approved for FedRAMP.

Fixed problem in Kingston Patch 4 Hot Fix 4

Problem Short description Steps to reproduce

Event Management


Users cannot see the Event Management dashboard on mobile devices

On a Kingston instance:

  1. Activate the Event Management plugin with demo data.
  2. Create a test user account, provide it a password, and give the test user the admin role.
  3. Impersonate the test user.
  4. Add Event Management > Dashboard as a favorite.
  5. As this test user, using a mobile device, log into the instance.
  6. Navigate to favorites and tap the Event Management Dashboard favorite.

When using mobile devices or tablets, an error is displayed: "This page is not supported on tablets." The same error appears when trying to open the Event Management Dashboard in a mobile web browser.

Fixes included with Kingston Patch 4 Hot Fix 4

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.