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Kingston Patch 10

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Kingston Patch 10

The Kingston Patch 10 release contains fixes to these problems.

Kingston Patch 10 was released on October 18, 2018.
Build date: 10-12-2018_1550
Build tag: glide-kingston-10-17-2017__patch10-10-03-2018

For more information about how to upgrade an instance, see Upgrade to Kingston.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Kingston fixed problems, see KB0623762.

Note: This version is approved for FedRAMP.

Security-related fixes

Kingston Patch 10 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Kingston Patch 10, refer to KB0715314.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.
Problem category Short description Description Steps to reproduce

Activity Stream

PRB1158420

KB0714294

When clicking 'Show email details' in the email activity, the content of the email is opened in a new page When clicking 'Show email details' in an Email Activity, the email content is opened in the same activity. If 'Sent/Received Emails' is unchecked and re-checked, when clicking 'Show email details' again, the email content is opened in a new page.
  1. Configure the email and create an Activity in an Incident with Email content.
  2. Open an Incident that contains an Email Activity.
  3. Click Show email details.

    Observe the content is opened within the same Activity.

  4. Uncheck 'Sent/Received Emails' on the Filter.
  5. Check 'Sent/Received Emails' again on the Filter.
  6. Click Show email details again.

Observe the content of the email is opened in a new page instead.

Condition Builder

PRB1242164

KB0688305

List v2 filters with time operands appear in the correct language in the filter breadcrumb but not in the condition builder drop-down

Filters used on v2 lists and filters made on reports work and show the expected result only within the same language used to create or to edit that filter.

Refer to the listed Known Error KB article for details.

HTML Editor

PRB1252414

Videos are not uploading as an attachment - TinyMCE upgrade issue

Lists

PRB1004508

KB0696733

When clicking a record in a related or embedded list, the user receives a blank screen if the generated URL is too long

Refer to the listed Known Error KB article for details.

All Other Fixes

Problem Short description Description Steps to reproduce

Application Navigator & Banner Frame

PRB1272442

Public application navigator content is not visible from the login screen after the upgrade In previous releases, public modules role = public) were displayed along with the application navigator on the login screen. In Kingston, the application navigator does not display regardless of any public content.
  1. Navigate to System Definition > Modules.
  2. Check the Active and Override application menu roles checkboxes.
  3. Ensure the 'public' role is added.
  4. Log out of the instance.

The application navigator should appear with the 'About' module appearing under the 'Self-Service' application, but the application navigator does not appear.

Application Navigator & Banner Frame

PRB1291630

The JAWS description for the Navigation Filter is insufficient, which can confuse users The JAWS description for the navigation filter is "Type here to filter navigation options," which does not provide enough information for users. Additionally, there is no information regarding the remaining items in the Navigation list.

Application Navigator & Banner Frame

PRB1291631

The clear filter button has no label The clear filter button in the navigator has no label and is described by NVDA/JAWS as 'button'.
  1. Activate NVDA.
  2. Set focus to the Filter Navigator and enter some text.
  3. Select the tab to set focus to the clear button.

The button has no label.

Asset Management

PRB1296230

Incremental Import (SAM enabled) 2016 Import throws Invalid Dateformat error
  1. Set the system property glide.sys.date_format to MM/dd/yyyy.
  2. Run the SCCM job with run as blank (i.e. with no user).

The Incremental Import (SAM enabled) 2016 Import throws an error: 'Unable to format 12/07/2017 12:00:00 AM using format string yyyy-MM-dd HH:mm:ss for field install_date'

Asset Management

PRB1302999

The request times out at 300 seconds on the ECC record If the ILMT API call takes more than 300 seconds to respond, the ECC queue will time out with an error 'com.glide.ecc.ECCResponse TimeoutException: No response for ECC message request with sysid=xxxx after waiting for 300 seconds in ECC Queue.'

Chat

PRB1288792

KB0696041

After Hours (Not available) Message for Chat Queue does not show on French Translations
  1. Activate the Connect Support and I18N: French - Canada Translations plugin (or the I18N: French Translations plugin).
  2. Go to chat_queue_list.do and open any of the Connect Support Chat queues.
  3. Set the schedule to 8-5 weekdays and save.
  4. Change the language to French - Canada.
  5. Go to the queue page on step 2. If there is no message on 'Not available', add one.
  6. Click the URL next to 'Support Link'.

Expected behavior: The Unavailable Message for Chat Queue shows up under the Welcome message.

Actual behavior: Unavailable Message is empty and there is a console error.

Cloud Management Application

PRB1250398

In Kingston, CMPv2 End Lease Date validation fails for Stack Request if the instance date format is not yyyy-MM-dd In CMPv2, if the default date format in the system properties is not set to yyyy-MM-dd, then the End Lease Date field validation fails when requesting a Stack from the Cloud Service Catalog. The request cannot be submitted.
  1. In a Kingston instance, set the default date format to DD/MM/YYYY.
  2. Open the Cloud User Portal and click Launch a Stack.
  3. Select a Stack from the Cloud Service Catalog.
  4. Complete the necessary fields in the Information and Provision sections.

    Note that the request cannot be submitted.

  5. Click the Information section.

The End Lease Date is showing a warning that the 'Date must not be in the past.'

Cloud Management Application

PRB1253564

High memory usage while processing the discovery of a web service The instance becomes unavailable when nodes processing AWSRawAPIResultProcessor run out of memory.

Cloud Management Application

PRB1267875

Passing of output parameters between CAPI steps during the life cycle operation does not work The output expression is not evaluated.

Cloud Management Application

PRB1298768

Cloud User Portal: The search functionality does not find resources that are not owned by the user even if the user is an admin As a system admin, the user is not able to search the stacks that belong to different users even though the 'All' filter is enabled in the user portal.

Cloud Management Application

PRB1298773

KB0696185

License and Compliance: Script producing license data is incorrect and needs to be replaced

Refer to the listed Known Error KB article for details.

Configuration Management Database (CMDB)

PRB1267732

The health inclusion rule does not work on several classes The CMDB Health Dashboard shows the wrong result.

Configuration Management Database (CMDB)

PRB1272847

Affected CI notification business rule causes low memory on the instance Affected CI notification business rule jobs take a long time to execute. Memory is low on 2 nodes of the instance, making the instance unavailable to users.

Configuration Management Database (CMDB)

PRB1303364

Improve IRE performance around dependent identifications and other performance changes

Core Platform

PRB1288753

Users with protected roles (sn_hr_core.xx) and impersonating another user (having protected roles) do not have the access to some modules The HR manager with sn_hr_core.manager and impersonator roles impersonating an HR agent with the sn_hr_core.basic role does not work.
  1. Create a user with the impersonator role and the sn_hr_core.manger role.
  2. Create a user with the sn_hr_core.basic role.
  3. Log in as the user created in step 1.
  4. Impersonate the user created in step 2.

Currency

PRB1303161

The ECBDownloader URL cannot be changed and the downloader cannot parse the response payload if the site redirects The ECBDownloader reaches out to a site which downloads currency conversion rates. The site redirects to a new site and the downloader cannot parse the redirect.

Customer Service Management

PRB1257609

KB0713602

Primary header color is not reflected when changed in the branding editor For the CSM applications with the CSM unified theme applied, changing the navigation bar background from the branding editor does not reflect the changes on the CSM unified theme header.

Refer to the listed Known Error KB article for details.

Discovery

PRB1236133

The CIM exploration probes can take an excessive (12+ hours) amount of time The CIM exploration probes take more than 12+ hours. The "SMI 1.5 - Storage Server" probe can be significantly slower than "SMI - Storage Server" for some SMI-S providers. Additionally, there is no significant functionality difference between the two probes.

Discovery

PRB1268722

Split payload mechanism should cover related tables

Discovery

PRB1296372

DiscoveryJSONIDSensor and DiscoveryIDSensor can create a blank model record for CI if adding real model records fails If the sensor does not get the model in the Identity phase, and model "Unknown" (with null company) does not exist in cmdb_hardware_product_model, the sensor tries to add a model record. If it fails to add the record, a model record gets added which has all blank fields. Each time discovery runs, the discovery creates another blank mode recorded.

Discovery

PRB1300442

A load balancer discovery does not populate all the Virtual Services All the services should be populated and associated to the correct pool. Only one service is created per virtual server.
  1. Implement a MID Server.
  2. Enable the Discovery plugin.
  3. Discover an Alteon load balancer.

All of the services should get populated and associated to the correct pool, but only one service is created per virtual server.

Discovery

PRB1301447

Discovery cannot find a pattern if the pattern name/Library includes a space at the end of the pattern name Create a new pattern with space at the end of the name, or add a space at the end of exist pattern name.

Discovery

PRB1302209

Horizontal discovery sensor - Parallel payload processing should be provided after split The parallel payload processing should be provided in case there are multiple payload discoveries.

Discovery

PRB1303015

KB0712333

Network Switch and Network Router HD Pattern fails with an error

When Running discovery pattern "Network Switch" or "Network Router", the pattern fails at step: "If vtpVlanTable not available, try vmMembershipSummaryTable"

Run discovery to a switch / router that has VLAN information.

Discovery

PRB1303493

Browser is unresponsive due to many watchers in Angular on the getAttribute Too many Angular watchers on the attribute field cause the browser to become unresponsive.

Discovery

PRB1304056

Shazzam fails HTTPS scan when the target server allows only TLS 1.2 If the target server is configured to accept only TLS 1.2, Shazzam fails with an I/O error when scanning an HTTPS port on that server.
  1. Configure a Windows server to accept only TLS 1.2.
  2. Configure the server for WinRM3.
  3. Enable and configure firewall on the server to only allow incoming requests to WinRM HTTPS.
  4. Configure MID Configuration parameters to discover the server via WinRM/HTTPS.
  5. Add credential for the server.
  6. Run Discovery for the server.

Shazzam fails with an I/O error: 'Problem while reading HTTP response: : IOException - An established connection was aborted by the software in your host machine'

Email

PRB1158590

KB0693184

The node gets restarted due to an improper event The events processor runs the node out of memory when processing email notifications for records which contain un-closed '<' tags.

Event Management

PRB1291875

KB0696716

Incoming event maintenance flags blank out all alerts glide_date_time fields through the impact calculator

Several date/time fields on the event record, like initial_event_time and last_event_time, are cleared out when an alert moves out of a maintenance window.

Refer to the listed Known Error KB article for details.

Field Service Management

PRB1297942

The work order gets closed after the work task is closed incomplete with a follow-up task created

After clicking Close Incomplete with the Follow-On Task button on the mobile web view or in the native mobile app, the work order gets closed, even when the work order task is closed incomplete and has a cloned follow-up work order task.

The work order should not be closed, since a follow-up work order task is created under the work order and remains open. It is expected that the work order is back to the Awaiting Qualification state.

Forms and Fields

PRB1264425

The reference variable on the record producer does not respond on the Mobile UI when there is a Hebrew value in it On the catalog item/record producer in the Mobile UI, if a Hebrew value is populated in a reference variable, the magnifier button does not respond when clicking it.

Forms and Fields

PRB1282060

Editing a record in Service Portal id=page_edit page can save values to the wrong record Adding a CSS class to a row in the Service Portal page editor saves the class to the first row and changes the order of the rows.
  1. Navigate to Service Portal > Pages.
  2. Open page with ID: requests. This will occur on any OOB page that has two rows in a single container.
  3. Click Open in page editor.
  4. Add .test to CSS class field for row 1.
  5. Add .test_1 to the CSS class field for row 2.

Notice that the CSS class added to row 1 is missing, and the order of row 1 is 2. Row 2 keeps the CSS class and has the correct order.

Forms and Fields

PRB1294871

No notification of the UI changes when the template bar is added or removed from a form Adding or removing the template bar creates a change of context and users running assistive technologies need to be notified about the change to the UI when the bar is added or removed.
  1. Start using an assistive technology.
  2. Navigate to any form.
  3. Navigate to the template bar toggle.

Note that after toggling the bar in any direction, the assistive technology does not notify the user about the newly added or removed controls on the page.

Forms and Fields

PRB1297959

Accessibility enabled increases the form loading time
  1. Create a custom field on the incident table of type HTML and set the max length to 8000.
  2. Add the HTML field on the incident form.
  3. Enable Accessibility.

Notice the increase in the form loading time.

Guided Tours

PRB1293518

Guided tour rendering issues Sometimes guided tours with related lists do not load properly, and users have to scroll the page (if available) or resize the browser.

Guided Tours

PRB1297874

KB0695920

Callouts do not work on a custom tab in an incident When there is a space in Form Section's name, a respective reference cannot be created as a Guided Tour Element. The callout seems to be created for another tab, but does not work for the custom tab.
  1. Add a custom tab called Guided Tour section to the Incident form. The name must include a space.
  2. Create a tour for Incident form.
  3. Add a step on the newly created custom tab.

The callout does not work for the custom tab.

Guided Tours

PRB1300586

Guided Tours issue - Cannot add callouts to dot-walked fields Unable to add callouts to dot-walked fields, which causes the callout to display "Not found in current view".
  1. Navigate to Guided Tour Designer > Create Tour.
  2. Choose a name, and make the application page Incident. Click Create.
  3. Add a dot-walked field to the incident form, such as Caller Name.
  4. Drag a callout to the dot-walked field's input and save it.

The panel on the right side of the designer says 'Not found in current view' when hovering over the callout you just created.

Human Resources Service Management

PRB1235390

KB0678730

Users cannot attach files to the chat conversation after activating the Human Resources Application: Core plugin
  1. Activate the Human Resources Application: Core and Connect Support plugin.
  2. Create a new chat_queue entry with assignment group Service Desk.
  3. Copy the support link.
  4. Open an incognito window and impersonate Beth Anglin member of Service Desk group.
  5. Impersonate Abel Tuter.
  6. Open the chat support through the support link and start a conversation.
  7. Accept the conversation with Beth.
  8. Attach a file with Beth Anglin and Abel Tuter.

Note that the chat appears as 'File: nameattachment' instead of displaying the attachments.

Human Resources Service Management

PRB1294045

KB0696660

Non-admin/Non-HR profile_writer roles cannot see notifications in system settings
  1. Install the HR Scoped Core plugin.
  2. Log in as Abel Tuter.
  3. Go to System Settings.
  4. Go to the Notifications tab.
  5. Select the 'Human Resources' category, and notice it says 'No results found'.
  6. Log in as a system administrator.

It shows all of the notifications underneath the Human Resources category.

Human Resources Service Management

PRB1297964

Double-byte character such as Japanese does not get merged to the fillable PDF Double-byte character, such as Japanese, does not get merged to the fillable PDF. It works when the value is in English.
  1. Go to HR Administration > Document Templates.
  2. Open an OOB sample file.
  3. Open any PDF Template Mapping (e.g. Address).
  4. Paste 'Hello ハ ロー' in the preview value update.
  5. Click PDF preview.

Human Resources Service Management

PRB1298490

When an HR request an onboarding, the user record which gets created does not have a user ID and password Only users with the sn_hr_core.admin role can edit or update the user record.

Human Resources Service Management

PRB832069

KB0683350

"Download Template" in the bulk case creation does not work The Download template does not work in HR to create a bulk case for users with the sn_hr_core.case_writer or sn_hr_core.admin roles. The file cannot be downloaded and displays a blank screen.
  1. Create a user with the sn_hr_core.case_writer or sn_hr_core.admin roles.
  2. Impersonate that user.
  3. Navigate to HR Case Management &gt; Create Bulk Cases.

When you choose the option as user_name template or email template and click Download template, the file cannot be downloaded. It shows a blank screen.

IT Asset Management

PRB1296985

Software entitlements are not reconciling

Knowledge Management

PRB1244907

KB0712557

Article versioning in a template-based article does not copy attachments on checking out of the article
  1. Activate Knowledge Advanced Installer
  2. Navigate to Knowledge > Administration > Article Templates. Activate the KCS Article template.
  3. Create new article using KCS Article template.
  4. Attach a few files to the article.
  5. Publish the article.
  6. Now Checkout the article.

The attachments are not present in the checked out article.

Knowledge Management

PRB1294865

When creating a new KB article, the description of the main body field is only 'text' This field needs a somewhat more descriptive name than simply 'text', like 'main body text' or similar to indicate that the main body of the KB should be entered here. 'Text' is insufficient and causes our users confusion.
  1. Activate a screen reader.
  2. Create a new or open an existing KB article.
  3. Navigate to the main body of the article field.

Note that it is described merely as 'text'.

Lists

PRB1241416

KB0686268

The system property glide.ui.list_edit.show_calendar_only is ignored in Jakarta Setting glide.ui.list_edit.show_calendar_only to true or false should alter the Date Picker format accordingly. However, this is not working in Jakarta.
  1. Navigate to a list or form that has a date field on it. Invoke the Date Picker to see what it looks like.
  2. Change glide.ui.list_edit.show_calendar_only to the opposite setting.
  3. Clear the cache by going to /cache.do, and then log out and log in again.
  4. Go back to the list/form and check the date picker on the same field.

Note that the it has not changed and the default format displays regardless of the system property setting.

Lists

PRB1291633

The label for the list search field does not indicate that selecting enter is required to initiate the search
  1. Start a screen reader.
  2. In a list, navigate to the main filter.

The screen reader description of the field does not include the requirement of selecting enter to perform the search.

Lists

PRB1291634

After initiating a search in a list, there is no indication that the filter has completed When a user performs a search in a list, the focus remains on the search field and assistive technologies do not indicate any change to the page. There should be some kind of notification when the search has completed and returned a number of results.
  1. Activate any screen reader.
  2. Navigate to any list.
  3. Set focus on the filter.
  4. Enter some data into the filter and enter it.

Note that results are returned, but the screen reader says nothing about the change in the page.

Live Feed

PRB1099808

Some comments are not viewable after adding a .png file When the live feed is enabled, comments on an article are not viewable after posting a .png attachment to an article.

Live Feed

PRB1295729

Adding a Journal Input field to the kb_knowledge table causes any comments added in the "Add a comment" field to not show With glide.knowman.use_live_feed set to true and adding a "Journal Input" type field to the kb_knowledge table, live feed is invisible. The user can see the "Add a comment" field, but when a comment is entered, it does not display.
  1. Ensure that glide.knowman.use_live_feed is set to true.
  2. In the left navigator, type 'kb_knowledge.list' and click enter. This will take you to the kb_knowledge table.
  3. Click any knowledge article.
  4. Once in the knowledge article, right click the header and select Configure > Form Layout.
  5. In the Configuring Knowledge form, click Create new field:
    • Name: testField
    • Database column name: u_testField
    • Type: Journal Input
  6. Click Add.

    Note that the new field is set into the 'Selected' side of the slush bucket.

  7. Under the Selected section of the slush bucket, click Save. When the prompt is done, click Close.

    The form will reload back to the Knowledge Article.

  8. Once back on the Knowledge Article record, in the related links section, click View Article.

    Note that the 'Add a comment' field is there. However, if you add a comment, nothing shows up.

Due to a new Journal Input field being added to the kb_knowledge table, comments do not show.

MID Server

PRB1298206

Issues with Discovery Schedules timing out When running Windows Discovery under a heavy load with WinRM enabled, the PowerShell Session Pool may become unresponsive and the worker thread is stuck. Eventually, all worker threads on the MID Server become stuck, rendering the MID Server unusable.

On-call Scheduling

PRB1293987

KB0713136

Skipping/missing roster member issue on the On-Call calendar Issues occur when a schedule is created, which rotates on week days and the shift spreads across two days (starting in the evening and ending on the next morning). A roster member is skipped or missing every week.

Refer to the listed Known Error KB article for details.

On-call Scheduling

PRB1304393

KB0713721

On-call calendar ($oc.do) allows users to type dates as "9999-01-02", which consumes the memory of the node and restarts it When the user specifies a large date range in provide coverage/timeoff/extra time, the node consumes more memory and restarts due to an out of memory error.

Refer to the listed Known Error KB article for details.

Orchestration

PRB1297927

A huge increase in the number of reporting records is observed New policies for reporting tables need to be implemented to clean up records more frequently.

Patterns

PRB1296990

HP-UX server discovery error - Pre sensor failed due to: TypeError: Cannot convert null to an object Discovery of HP-UX results in "start_date" having "NaN" + ".

Patterns

PRB1301588

Issues occur when running discovery from an AWS/Azure account Cloud patterns should have termination steps.

Patterns

PRB1303326

AJP endpoint invalid URL Tomcat pattern issues when trying to debug with the AJP endpoint URL: "Invalid URL". In a Kingston or London instance:
  1. Go to Discovery Patterns.
  2. Open the Tomcat pattern.
  3. Select the 'http and AJP identification' (which allows an AJP Endpoint).
  4. Try to debug and enter the URL in the following format: ajp://localhost:8080

This format should be accepted since it's an AJP protocol, but debugging is not possible because the patterns only accept HTTP protocol.

Patterns

PRB1303547

MS SQL DB on Windows Pattern does not support multiple namespaces If the environment has multiple namespaces configured, the pattern only picks the first one in the list which might not be the right namespace. This leads to not receiving other information, like the edition.

Patterns

PRB1304157

The create pattern from Generic Application on Windows does not populate the process_name and running_process_command

Create a pattern from a generic app on Windows.

Performance Analytics

PRB1293827

KB0714299

Malformed JSON reply in the PA Indicator REST API "Unexpected string JSON at position NNNNN" error message appears in the text analytics widget if duplicate mappings exist for the same breakdown-indicator pair in pa_indicator_breakdowns table.

Refer to the listed Known Error KB article for details.

Performance Analytics

PRB1304505

For all the indicators in the favorite list, the realtime value is queried, even though the indicator itself has the "Show real-time score" unchecked PA indicator scorecards are slow to load on the mobile app, often resulting in a timeout error.

Persistence

PRB1188166

The multi-level CMDB table hierarchy is broken after the update set deployment

Persistence

PRB1253960

KB0690068

Importing a scoped app deletes/changes a task table field If an update set is committed with a DELETE update for a field on the child table and the field on the target instance is defined on the parent table, it is dropped from the parent table.
  1. Create a scoped application.
  2. Create a standalone scoped table with a column named 'number'.

    Scoped fields do not get a 'u_' prefix, so on the database/dictionary/storage alias level, the field name can match an OOB field name.

  3. Delete the standalone scoped table.
  4. Create the same table again, and extends tasks.
  5. Open the application record and publish it to an update set.

    The update set contains delete updates for the table and the number field.

  6. Import the update set on the target instance and preview it.

    The update set contains an insert and delete updates for the same table (which will be created in a task hierarchy) and a delete update for the number field.

  7. Commit the update set.
  8. Open the task.number dictionary record.

    The record is broken and no label is shown.

Confirm there is no task.number field on lists and forms of task tables.

Persistence

PRB1300795

StackOverflowError leaves the prior result set

StackOverflowError can cause the database connection corruption. Specifically, the connection enters a state where each query executes normally, and returns the results of the prior query. The same happens on the next query.

Persistence

PRB1302788

Reparenting in the TASK hierarchy consumes unnecessary storage columns When certain tables are reparented back into TPH as children of existing task children, their columns are not combined onto existing storage as expected. As a result, valuable limited real estate is unnecessarily consumed in the Task hierarchy.

Project Management

PRB1241044

Changing the view on the planning console redirects to the /blank.do page and does not change the view
  1. Open a project in the planning console.
  2. Edit the task.

    A new pop up window opens.

  3. Right click on the header and change the view from the Planning console to the Default View.

Notice an error occurs.

Project Management

PRB1302802

Remove a message when importing an existing MPP project When importing an existing MPP project, this message is no longer applicable and should be removed: "Importing MPP file into an existing project will delete tasks created in ServiceNow. Learn more."

Security Incident Response

PRB1269461

The user reported phishing inbound email action is skipped and does not process The phishing email process only supports .eml file type. When any attached file is not .eml, warnings are generated in the logs, the processing of the script is halted, and SIR records are not generated as intended.

Service Catalog: Service Portal Widgets

PRB1301847

KB0696836

Catalog UI policies do not hide container titles UI policies do not work in the Self Service Portal. Catalog item variables are not hidden as expected after the Kingston upgrade.

Refer to the listed Known Error KB article for details.

Service Catalog

PRB1271634

When "use cart layout" is not selected on an order guide, "this item" is not translated to any language When "use cart layout" is not selected on an order guide, "This item" is not translated to any language. It shows up as "This item" even if users change the language to something else.

Service Mapping

PRB1250093

Pattern "Network Switch" fails The patten step fails to continue and generates an authentication error "Check that host is accessible and correct credentials are defined."

Service Mapping

PRB1254453

Unable to modify an empty service to be operational When changing the operational status of an empty service to be operational, the form remains in the "Loading Data" state.

Go to the form of an empty service (service without any entry-points) and change it to be operational.

The form will stuck in loading state without any notification for user.

Service Mapping

PRB1298951

Need to support the creation of layer 2 connection from ESX server to switch
  1. Discover an ESX server with network adapter.
  2. Discover a switch.
  3. Add to the forwarding table of the switch a records with the MAC address of the network adapter.
  4. Run the layer 2 connections algorithm on the ESX server.

A layer 2 connection is supposed to be created between the ESX server and the switch (currently it is not created).

Service Mapping

PRB1302142

Need to change the default value for system properties

Service Portal

PRB1242592

The List and Form widget (id = lf) should create the CSS exception for panels embedded by all formatters (i.e. the variable editor) On the Service Portal, the activity log section overlaps the variables section after an upgrade.

Service Portal

PRB1296066

Adding an attachment with the icon in the Ticket Conversation widget header saves the attachment to the wrong place When adding an attachment to records in the Service Portal, using the icon in the Ticket Conversation widget header does not properly attach the item. The item is saved to the table in the URL and not the table of the record in the ticket.

In the Service Portal:

  1. View a change record.
  2. Click the paperclip attachment icon in the ticket conversation header.
  3. Attempt to add an attachment.

    Notice the attachment appears in the conversation widget, but not in the Ticket Attachments widget on the right hand side of the screen.

  4. View the change record in the platform UI.

    Notice there is no attachment.

  5. Navigate to sys_attachment_list.do.

The attachment is associated with the task table (the table in the URL above).

Service Portal

PRB1304002

The reference variable on an Edge Encrypted table does not work correctly

Software Asset Management Professional

PRB1298108

Improve the Suite Engine performance

Software Asset Management Professional

PRB1299092

Inconsistent results of GlideRecord.updateMultiple() Non-compliant product results show up incorrectly.

Software Asset Management Professional

PRB1303806

Issues with software allocations of an entitlement Software allocations of an entitlement with downgrade rights do not reflect the compliance properly.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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