Problem Management release notes

ServiceNow® Problem Management product enhancements and updates in the Kingston release.

Activation information

Active by default.

New in the Kingston release

Business Service
Active task: Added the active tasks icon to view a list of all active tasks affecting the business service that you have selected as a configuration item.
Out-of-the-box ITSM dashboards Performance Analytics Solutions
View IT Manager, IT Agent, and IT Executive ITSM dashboards that contain actionable data visualizations to monitor ongoing ITSM operations to help improve your business processes.