Asset Management release notes

ServiceNow® Asset Management product enhancements and updates in the Kingston release.

Kingston upgrade information

The ITSM Software Asset Management feature of Asset Management can be activated using the Software Asset Management Foundation (com.snc.sams) plugin in Kingston.

If you have the ITSM Software Asset Management feature enabled using the existing Software Asset Management (com.snc.software_asset_management) plugin on a release prior to Kingston, you can continue to use the Software Asset Management plugin.

To migrate from the Software Asset Management (com.snc.software_asset_management) plugin to the Software Asset Management Foundation (com.snc.sams) plugin, consult your service manager.

Warning: If you upgrade to Software Asset Management Foundation plugin (com.snc.sams) from Software Asset Management plugin (com.snc.software_asset_management), you cannot revert back to Software Asset Management plugin (com.snc.software_asset_management).

Activation information

The Software Asset Management Foundation (com.snc.sams) plugin must be activated by ServiceNow personnel. This plugin includes demo data. See Request Software Asset Management Foundation plugin.

New in the Kingston release

Software Asset Management Foundation plugin for the ITSM Software Asset Management feature of Asset Management.
Manage your software assets using manual normalization and reconciliation to determine software compliance.