Event Management release notes

ServiceNow® Event Management product enhancements and updates in the Kingston release.

Event Management helps you identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered and manual business services and for automated alert groups.

Activation information

Event Management plugin (com.glideapp.itom.snac) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active.

Accessibility information

Keyboard navigation within the Event Management dashboard is enhanced. Text alternatives and audio descriptions can be configured for the buttons and controls.

New in the Kingston release

Alert priority
You can use the alert priority score to determine the order in which to handle alerts. Multiple factors determine the alert priority score and this value changes with changes to the underlying factors.
Performance Analytics dashboards
The Event Management overview module uses Performance Analytics to present data from your instance for you to better visualize and understand your processes and drive continual improvement.
View impact of child service on parent service
In the map view of a business service, the severity of a child service is propagated to its parent service.
Self-health monitors
Event Management to continuously monitor its system health.
Configure event collection from Op5 Monitor
Configure the OP5 Monitor connector instance to receive alerts from an OP5 Monitor source.
Configure event collection from Opsview Monitor
Configure the Opsview Monitor connector instance to receive alerts from an Opsview Monitor source.
Configure event collection from Paessler PRTG Network Monitor
Configure the PRTG connector instance to receive alerts from a Paessler PRTG Network Monitor source.
Configure contextual colors and icons
Use the Contextual colors and icons form to configure color, text, and icons to have different default or custom contexts, identified by a context ID.
Create a custom pull bi-directional connector
Create a bi-directional connector definition to send changes made to an alert back to the external event source.

Changed in this release

  • Service Analytics is named Alert aggregation and RCA.
  • Event Management overview module: Support for integration of the Event Management Overview module with Performance Analytics was added. The overview dashboards display widgets showing information from alerts. Among the many indicators are reports that show the state of current alerts, the CIs with the most alerts, and alert incidents by severity.
  • Event collection for SNMP traps: Support for event collection from SNMP traps v3.
  • Automated alert groups and CMDB alert groups: An identified root cause alert in automated alert groups and CMDB alert groups is automatically designated as the primary alert of the group.
  • CMDB alert groups: Root cause analysis (RCA) can be applied to CMDB alert groups to identify root cause alerts. This helps direct resources to the root cause of a problem. Root cause alerts are displayed in the alert console.
  • License usage : Display the nodes on which Event Management is licensed. This list is based on the number of nodes that can send events to the Now Platform directly or through a third-party monitoring tool during the last year. Previously, the license calculation was based on the number of alerts that were generated during the last year.