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Categorize discovery errors after Service Mapping upgrade

Categorize discovery errors after Service Mapping upgrade

After upgrading from the Jakarta release or earlier, rediscover CIs previously discovered with errors to make sure Service Mapping assigns categories to these errors. Categorizing errors helps to avoid having a large number of unclassified errors.

Before you begin

Role required: sm_admin

About this task

In Kingston release, Service Mapping displays errors classified by their root cause, for example, missing credentials or task timeout. You can fix errors belonging to the same category in bulk, as described in Fix business service errors in bulk .

After you upgrade Service Mapping from Jakarta release and earlier, all errors created before the upgrade, stay uncategorized until Service Mapping rediscovers configuration items (CIs) discovered with errors. Discovery schedules define how often Service Mapping runs the discovery process for CIs. Service Mapping discovers only CIs belonging to business services with Operational status.

To assign categories to all errors without waiting until Service Mapping runs rediscovery controlled by schedules, you can rediscover all CIs discovered with errors or rediscover CIs belonging to a certain business service.

Procedure

  1. Navigate to Service Mapping > Home.
  2. Click Fix.
    The Errors by category window displays the number of uncategorized errors.


  3. To categorize errors by business service:
    1. Click View Uncategorized Errors by Service.
    2. Click the relevant service name.
    3. On the business service map, click Run Discovery.
      Service Mapping discovers all CIs discovered with errors and belonging to this business service.
  4. To categorize all errors, click Rediscover Relevant CIs, and click Continue in the confirmation message.
    Service Mapping discovers all CIs discovered with errors and belonging to business services with Operational status.

What to do next

Fix business service errors in bulk