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Application Portfolio Management release notes

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Application Portfolio Management release notes

ServiceNow® Application Portfolio Management product enhancements and updates in the Kingston release.

Kingston upgrade information

Application Portfolio Management integrates with Service Mapping differently from what it was in Jakarta release. The application Instances tab has been removed and the application instances [apm_app_instance] table is no longer used to store application instances data. The application instances table is replaced with the Business Services [cmdb_ci_service] table (if Service Mapping is not installed) or the Discovered Business Service [cmdb_ci_discovered_service] table (if Service Mapping product is installed). Any data in the application instances table for service mapping integration must be migrated to the business service table. If you are upgrading to the Kingston release, then contact ServiceNow personnel for help with migrating the data.

New in the Kingston release

Business capability planning
Map your strategic plans to your IT investments in business applications.

As a business planner, you can plan the business entities of your organization and establish capabilities on par with the industry to yield effective and better results.

As an enterprise architect, you can identify the business applications that impact the business capabilities and address them so that the business applications support the business capabilities effectively. The enterprise architect also looks at the existing capabilities and aims for better allocation of IT investments.

Technology Portfolio Management (TPM)
Manage and monitor the underlying technologies of each business application. With TPM, the enterprise architect (EA) can track manufacturer support dates and software versions, set an internal lifecycle for the software, plan to retire them, and support upgrade process by creating ideas and projects.

To leverage the Product Classification (samp_sw_product_classification) table used in TPM and retrieve technology data from the software product model, subscribe to Software Asset Management Premium.

Identify the technology risks that are calculated at the software model level and at the business application level. At the software model level, the risk is calculated based on lifecycle stage and ageing parameters. At the business application level, the risk is calculated based on the risk of the software model on which the application runs.

Data certification
Maintain business applications records and regularly update the applications inventory. Schedule or request on-demand that system owners certify the business applications data in the business applications table.
Domain separation
Secure and protect the sensitive data of each customer from other customers. As a managed service provider (MSPs), you can control what your customers can access and view. Create all application portfolio data entities within the domain, specific to the enterprise and not at the global level. The administrator can configure and execute scheduled jobs, certification schedules, and assessments of indicators and scores at the domain level.

To enable the domain separation feature for APM, activate the Domain Support – Domain Extensions Installer system plugin.

My Applications
From the My Applications module, view the applications for which you are the designated application owner.
Application Portfolio Management portal
An enterprise architect can view all the APM modules and perform all actions from the new Application Portfolio Management home screen sections such as Business Architecture, Application Architecture, Technology Architecture, and Opportunities & Solutions.
Business Planning Portal
A business planner can access the Business Planning portal to view and create business capabilities, business units, enterprise strategies, business unit strategies and goals. The business planner can also view the capability hierarchy map.

The Business Planning portal is activated with the Business Planner (com.snc.apm.business_planner) plugin.

Changed in this release

  • Application Portfolio Management home: The look and feel of the Application Portfolio Management home page has been changed to help the enterprise architect (EA) view all APM modules and perform all tasks from a single portal.
  • Select the application owner for each business application record who can authenticate the record information. Each business application record has a mandatory IT application owner field. The application owner has an exclusive right to certify the data fields of the business application.
  • Auditing is enabled for the User base field. Whenever the field is updated, the update is recorded in the Activities field.
  • Name changes: Menu items and modules have been renamed, and menu items were rearranged to improve their usability.
  • Changed plugins: The Performance Analytics - Content Pack - Application Portfolio Management ( and Performance Analytics - Content Pack - Application Portfolio Management and Incident Management ( plugins have been merged with Application Portfolio Management (com.snc.apm) plugin.
  • Integration with Service Mapping: Application Portfolio Management integrates with Service Mapping by creating direct relationships through the CI relationship editor, and no longer integrates by creating application instances from a business application. The application instances tab has been removed and the business services table replaces the application instances table.
  • APM Guided Setup: Application Portfolio Management guided setup is updated with new categories and related tasks. The Capabilities, Applications & Business Services Inventory category helps you to relate the CMDB configuration items such as business capability, business application, business service, and finally link the software model to this relationship. The Data Certification and APM Jobs category lists the tasks and jobs that you can schedule and run as a system administrator to get the latest indicator scores. Technology Portfolio Management helps you track the threats that your business capabilities may face from risks involved in the underlying technologies of your business applications, and address them in a timely manner.
  • Technology risk score calculation: The risk on a software model is calculated using parameters such as external ageing risk, internal ageing risk, external stage risk, and internal stage risk. The risk of the business service is derived from the software model risk, as the business service is dependent on the underlying software models.
  • Suggested relationship between configuration items (CI): Use the suggested relationship type to relate two configuration items. The suggested relationship feature of CMDB not only helps to select the relationship type automatically but also ensures consistency in the relationship. The suggested relationship is established between capability and application AND between application and service.
  • Access all business applications in the organization and view them in read-only mode whether APM is activated or not. From the All Business Applications module in the application navigator, you can access the applications on logging in.

Removed in this release

  • Business process capability map.
  • The business service applications map has been replaced with the more comprehensive capability map.
  • The business service capability map has been replaced with the capability map.
  • Application roadmap.
  • The Application Portfolio Management with Business Service mapping (com.snc.apm_sm) plugin has been deprecated.
  • Application Rollout [apm_business_app_rollout] table.
  • Application Instance [apm_app_instance] table.
  • Business Entity [apm_rollout_entity] table.

Activation information

You can activate the Application Portfolio Management (com.snc.apm) plugin if you have the admin role.

Browser requirements

Internet Explorer version 10 and later.