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Changes to plugins in the Kingston release

Changes to plugins in the Kingston release

This table lists new plugins in the Kingston release and existing plugins that were deprecated, renamed, or changed in some way.

Plugin Status Description Details
Amazon Web Services

[com.snc.aws]

Planned for deprecation in Release L Provided Integration with Amazon Web Services - CloudFormation, EC2 Replaced by: Cloud API [com.snc.cloud.api]
Appointment Booking

[com.snc.appointment_booking]

New in Kingston Enables customers to book service appointments from the Customer and Consumer Service Portals.
Appointment Booking Demo Data

[com.snc.appointment_booking_demo]

New in Kingston Provides demo data for the appointment booking feature.
Benchmarks Spoke

[com.sn_bm_client.spoke]

New in Kingston Contains the evaluation framework for Benchmarks Recommendations.
Configuration Automation

[com.snc.configuration_automation]

Deprecated and non-supported Allows you to use Orchestration, Puppet, and Chef to provision and configure individual servers or groups of servers in your network.
Configuration Automation – Chef

[com.snc.chef]

Deprecated and non-supported Use configuration item (CI) data to bring Linux or Windows computers into a desired state.
Configuration Automation - Puppet

[com.snc.puppet]

Deprecated and non-supported Use CMDB (CI) data to bring computers into a desired state.
Configuration Compliance

[com.snc.vulc]

New in Kingston Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Connect Spoke for Flow Designer

[com.glide.connect_v3plus.core.ah]

New in Kingston The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.
Customer Communities

[com.sn_customer_communities]

New in Kingston Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects. Only available for customers who are licensed for Customer Services Management.
Customer Service Spoke

[com.snc.customer_service.spoke]

New in Kingston Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases.
Email Digest

[com.glide.email_digest]

New in Kingston Enables you to create an email digest that summarizes the activity for a notification during a specified time interval.
Encrypted Workflow Scratchpad

[com.snc.encrypted.scratchpad]

New in Kingston Supports encryption of data stored in wf_context and wf_executing scratchpads by a private workflow engine encryption context, which prevents data from being stored in plain text.
Enterprise Release Management

[com.snc.enterprise_release_management]

New in Kingston Enables you to manage enterprise releases, product releases, and deployment process.
Facilities Service Management Floor Plan Viewer

[com.snc.facilities_service_automation.fpv]

Planned for deprecation in Release L Provided a floor plan view as part of Facilities Service Management. Replaced by: This feature has been replaced by the interactive facility maps application.
Field Service Spoke

[com.snc.field_service.spoke]

New in Kingston Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks.
Financial Management Core

[com.snc.financial_management]

Changed in Kingston Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. This plugin activates the following applications:
  • Financial Modeling [com.snc.financial_management]
  • Financial Planning [com.snc.financial_planning_default_definition]
  • Financial Charging [com.snc.service_charging]
Flow Designer - Designer

[com.glide.hub.designer]

New in Kingston Flow Designer - Designer
Flow Designer - Engine Reporting Dashboard

[com.glide.hub.flow_reporting.dashboard]

New in Kingston Flow Engine Reporting PA Dashboard for Flow Designer
Flow Designer - Flow Engine

[com.glide.hub.flow_engine]

New in Kingston Flow Designer runtime components
Flow Designer - Flow Engine Reporting

[com.glide.hub.flow_reporting]

New in Kingston Flow Engine Reporting components
Flow Designer - Installer

[com.glide.hub]

New in Kingston Suite of plugins necessary to support the Flow Designer Designer App
Flow Designer Action Step - CORE

[com.glide.hub.action_step.core]

New in Kingston Action Step - Core operations on GlideRecord
Flow Designer Action Step - CRUD

[com.glide.hub.action_step.crud]

New in Kingston Action Step - CRUD operations on GlideRecord
Flow Designer Action Step - Email

[com.glide.hub.action_step.email]

New in Kingston Action step for emails
Flow Designer Action Step - Log

[com.glide.hub.action_step.log]

New in Kingston Action Step - Log
Flow Designer Action Step - Notification

[com.glide.hub.action_step.notification]

New in Kingston Action steps for notifications
Flow Designer Action Step - Script

[com.glide.hub.action_step.script]

New in Kingston Action Step - Script
Flow Designer Action Step Template

[com.glide.hub.action_step.template]

New in Kingston Action Step Template Design Time components
Flow Designer Action Trigger

[com.glide.hub.flow_trigger]

New in Kingston Action plans that map a Trigger (Record, Email, REST) to an Action
Flow Designer Designer Backend

[com.glide.hub.designer_backend.suite]

New in Kingston Suite of plugins necessary to support the Flow Designer Designer App
Flow Designer Designer Model

[com.glide.hub.designer_backend.model]

New in Kingston Data model and REST API for representing Process Plans as Flows, Actions, and Steps
Flow Designer System Level Actions

[com.glide.hub.action_type.system]

New in Kingston Action Type Definitions for low-level functions such as GlideRecord operations
I18N: Korean Translations

[com.snc.i18n.korean]

Deprecated and non-supported Localizes content into Korean.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
Incident Management - Major Incident Management

[com.snc.incident.mim]

New in Kingston Provides a recommended process to easily identify major incident candidates and respond to major incidents.
Integration - Altiris 2.0

[com.snc.integration.altiris2]

Deprecated and non-supported Provides one direction import of the Altiris data into the CMDB.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
ITSM Spoke

[com.snc.itsm.spoke]

New in Kingston Enables Flow Designers to automate and create flows and actions associated with ITSM.
Knowledge Management - External Content Integration

[com.snc.knowledge.external_integration]

New in Kingston Adds external content search capabilities to the knowledge management application.
Microsoft Azure Management

[com.snc.azure]

Deprecated and non-supported Replaced by: Cloud Management [com.snc.cloud.mgmt]
MID Server Distributed Cluster

[com.snc.agent.distributed.cluster]

New in Kingston Enables the MID Server distributed cluster type, for Operational Intelligence.
Okta

[com.snc.sso.okta​

Planned for deprecation in Release M
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App

[com.sn_hr_lifecycle_pa]

New in Kingston Provides Performance Analytics reports for Scoped HR Lifecycle Events. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.
Personal Task Management

[com.flide.ui.m.pt]

Deprecated and non-supported
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
Project Portfolio Suite with Financials

[com.snc.financial_planning_pmo]

Changed in Kingston Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. It also helps you plan, track, and manage cost and budget on projects and demands in a portfolio to strike a balance between investment and returns. Agile management and test management help you to improve productivity and service delivery. This plugin activates the following applications:
  • Project Portfolio Suite [com.snc.project_portfolio_suite]
  • Financial Planning Core [com.snc.financial_planning]
Scoped Application Restricted Caller Access

[com.glide.scope.access.restricted_caller]

New in Kingston Allow scoped applications to restrict access to public tables and script includes. Admin users can enable this plugin. Alternatively, the HR Service Delivery and Security Incident Response applications have application restricted caller access active by default.
Security Incident Response GRC Support

[com.snc.security_incident.grc]

Deprecated and non-supported Activation: Requires subscription
Security Incident Response Event Management support

[com.snc.security_incident.itom]

Deprecated and non-supported
  • Not available for new deployments.
  • Replaced with Security Incident Response [com.snc.security_incident] and Event Management [com.glideapp.itom.snac].
Security Operations Spoke

[com.snc.secops.spoke]

New in Kingston Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Service Portal Announcements

[com.glide.service-portal.announcements]

New in Kingston Enables administrators to broadcast announcements to Service Portal users.
Service Portal - Service Catalog v2

[com.glideapp.servicecatalog.portal]

New in Kingston Enables Service Catalog widgets for Service Portal.
Service Portal - Service Catalog

[com.glide.service-portal.service-catalog]

Changed in Kingston Enables Service Catalog widgets for Service Portal.
UI11

[com.glide.ui11]

Deprecated and non-supported Provided version 11 of the user interface. Replaced by: UI15 and UI16.
Time Recording for Customer Service

[com.snc.csm_time_recording]

New in Kingston Enables customer service ages to record time on cases, case tasks, and other activities. Recording time automatically generates time cards and time sheets for approval by customer service managers.
Visual Task Board Flow Designer Spoke

[com.glide.ui.vtb.ah]

New in Kingston The Visual Task Board (VTB) Spoke for the Flow Designer provides Actions enable process analysts to compose flows that manipulate task boards, cards, board members, and assignees on given tasks without having to write code. The Visual Task Board Plugin (com.glide.ui.vtb.ah) should be installed to use these actions.
Workflow Plugin Utility

[com.glideapp.workflow.pause]

New in Kingston Provides functionality for pausing or resuming all workflow contexts, a subset of qualified workflow contexts, or individual workflow contexts.