User presence User presence is a UI16 feature that lets you see who is online when you are working in an instance. Your avatar appears in the form header next to your name, and in multiple other places such as in activity streams, Visual Task Boards, live feeds, and Connect conversations. A dot on the avatar of the user represents online status. Green dot if the user is logged in. No dot if the user is not logged in. Orange dot if the user recently logged out. The user avatar is the image uploaded to the user record [sys_user]. If no image is uploaded, the avatar is the user's initials.Note: Users can add an avatar image to their live feed profile. If no image is uploaded to the user record, the system uses the live feed avatar. When you are viewing a record in a form, such as an incident, you can see if other users are viewing the same record. Figure 1. User presence in a form If multiple users are viewing the record, the avatar is represented by the number of users. Point your cursor to the number to see the names and avatars of the users. When you are in a Connect conversation or entering comments in an activity stream, you can see information about the activity of the other participant, for example if they are viewing or typing. Figure 2. User presence in a conversation An administrator can disable user presence globally. Disable user presenceYou can disable user presence globally by enabling a system property.Disable live form featuresUser presence includes several new live form features. You can show or hide these features using the glide.ui16.live_forms.enabled property.Configure time intervals for user presenceUser presence shows that users are viewing a record sometimes after they have already left. The system only checks for user presence every two minutes by default. You can allow the system to check more frequently by configuring some system properties.