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Bookmarks

A bookmark is a link to information in the ServiceNow system, such as a record or a module, that is stored on the Edge.

All users create and manage their own bookmarks.

Bookmarks are available in UI15. Favorites replace bookmarks in UI16. For more information, see Use the UI16 navigator.

Create a bookmark

You can create bookmarks by dragging links to the Edge.

Before you begin

Role required: none

About this task

You can create a bookmark from any of the following links:
  • Modules in the application navigator
  • Breadcrumbs
  • Links in lists (including lists displayed in flyouts)
  • Reports
Note: You may not be able to create bookmarks with other types of links. To request this functionality for another type of link, you can log an enhancement request with the ServiceNow customer support system.

Procedure

Drag a link to the Edge.
The bookmark for the link appears on the Edge. Each bookmark includes an image and a title, both of which can be customized.

Customize a bookmark

You can customize bookmark appearance and behavior.

Before you begin

Role required: none

Procedure

  1. Open the bookmark settings window from any of the following locations in the interface.
    OptionDescription
    Bookmark tooltip
    1. Point to the bookmark in the Edge.
    2. In the tooltip window, click Edit Bookmark.
    Bookmarks list
    1. Point to the all bookmarks icon in the Edge (UI15 all bookmarks icon).
    2. Point to a bookmark in the list.
    3. Click the edit bookmark icon (Edit bookmark icon) by the bookmark name.
    Bookmark flyout
    1. Open a flyout bookmark.
    2. Click the edit bookmark icon in the corner of the flyout.
  2. Enter a Title.
  3. To open the bookmark link in a flyout window, select the Flyout check box and clear the Open in form pane check box.
    By default, the bookmark opens in the content pane. Selecting Flyout opens a window on top of the current screen without navigating away from your working panes.
    Note: Do not add homepages that are set to refresh automatically as flyout bookmarks. These homepages refresh in the background, which can slow down performance for you and other users.
  4. Select the Show on edge check box to display the bookmark as a button on the Edge. Clear the check box to remove the button from the Edge. The bookmark still appears in the bookmark list.
  5. To change the bookmark image, click Image and then select from the list of available images.
  6. Click Update.

Open a bookmark

When you open a bookmark, it appears in the content pane or as a flyout.

Before you begin

Role required: none

Procedure

Open a bookmark in one of the following ways.
OptionDescription
Open the bookmark as defined in the bookmark settings Click the bookmark.
Open the bookmark in a flyout Hold Ctrl (Windows) or Command (Mac) and click the bookmark.
Open the bookmark in the content pane Hold Shift and click the bookmark.

Delete a bookmark

You can delete a bookmark.

Before you begin

Role required: none

About this task

When you delete a bookmark, it is removed from the Edge.

Procedure

Delete the bookmark from either of the following locations in the interface.
OptionDescription
Bookmark tooltip
  1. Point to the bookmark in the Edge.
  2. In the tooltip window, click Edit Bookmark.
  3. In the edit bookmark window, click Delete.
Bookmarks list
  1. Point to the all bookmarks icon in the Edge (UI15 all bookmarks icon).
  2. Point to a bookmark in the list.
  3. Click the remove bookmark icon (Remove bookmark icon) by the bookmark name.