Mobile multifactor authentication

Users can access an instance on a mobile device - with either the mobile app or a mobile browser - using multifactor authentication (MFA). The Integration - Multifactor Integration plugin [com.snc.integration.multifactor.authentication] must be active for MFA to apply to mobile authentication.

For more information on configuring multifactor authentication for users, see Configure multifactor authentication.

The mobile web experience has a secondary authentication screen that requests the MFA code. The native mobile apps do not currently prompt for the MFA code on a second screen. The MFA code needs to be appended to the password on the login screen when using the native mobile apps. For example, P@ssw0rd135642, where 135642 is the MFA code.