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Enable mobile location and barcode scanning

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Enable mobile location and barcode scanning

Take advantage of mobile devices by allowing location and barcode scanning in the ServiceNow Classic mobile app.

Before you begin

Role required: admin


  1. On a desktop, navigate to the form you want to add the location or barcode scanner to.
  2. Use the form context menu to switch the form view to Mobile.
  3. From the form context menu, navigate to Configure > Form Layout.
  4. From the View name list, select Mobile.
  5. In the Create new field section, set the field type to String.
  6. From the form, right-click the new field and click Configure Dictionary.
  7. In the Attributes related list, click New.
  8. Use the Attribute field on the Dictionary Attribute form to search for barcode or location.


The added fields appear on the form in the native mobile app. This feature is not available on the mobile web. Users need to allow the app to access their location and camera on their devices. These fields only appear when you create a record, they do not appear in one that is already existing.
The native apps for iOS and Android support scanning the following barcode types:
  • 1D barcodes: EAN-13, EAN-8, UPC-A, UPC-E, Code-39, Code-93, Code-128, ITF
  • 2D barcodes: QR Code, Data Matrix, PDF-417, AZTEC