Mobile supported devices

Specific devices and operating systems are supported by the mobile app.

Table 1. Devices supported by the mobile app interface
Device Supported versions
Apple® iPhone® Version 6.0 and higher of the iOS app requires iOS 10 and above for all models of iPhone. Previous versions of the iOS app support all models of iPhone running iOS 9 and above.
Apple® iPod® touch Version 6.0 and higher of the iOS app requires iOS 10 and above for all models of iPod. Previous versions of the iOS app support all models of iPod running iOS 9 and above.
Apple® iPad® Version 6.0 and higher of the iOS app requires iOS 10 and above for all models of iPad. Previous versions of the iOS app support all models of iPad running iOS 9 and above.
Apple® watch All models of watch running iOS 2 and above
Android mobile devices All models of Android phone running KitKat (4.4) and above.

The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

Supported devices for the mobile web interface

Mobile browser interfaces support certain devices, operating systems, and browsers.

Table 2. Devices supported by the mobile browser interface
Device Supported versions
Apple iPhone® All models of iPhone running iOS 7 and above. Safari is supported.
Apple® iPod® All models of iPod running iOS 7 and above. Safari is supported.
Apple® iPad® All models of iPad® running iOS 9 and above are supported. Safari® is supported.
Android Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
Android tablet Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
BlackBerry® All Blackberry devices running Blackberry 10 and above. Some configuration is required.

In UI16, tablets use the same interface as the desktop browser. Smartphones do not support the UI16 interface. Instead they use the same interface as the native mobile app.

Note: Do not use the mobile interface on a desktop browser except for testing purposes.

Supported tablets, operating systems, and browsers

Supported tablets, operating systems, and browsers are listed on this page.

  • Apple® iOS: All models of iPad® running iOS 9 and above are supported. Safari® is supported.
  • Android: Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.