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MobileIron Mobile Device Management (MDM)

MobileIron Mobile Device Management (MDM)

MobileIron is a cloud-based service you can use to manage applications for your users. Users can access apps from MobileIron while you manage and secure any content on the network.

Before adding the ServiceNow app to MobileIron, complete the MobileIron setup procedures.

Add the ServiceNow iOS app to MobileIron

Configure the ServiceNow iOS app for MobileIron distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the MobileIron portal.
  2. Navigate to Apps > App Catalog, then click Add.
  3. From the search menu list, select the Apple App Store.
  4. In the search bar, type ServiceNow.
  5. Select the ServiceNow app from the results.
  6. Click Next.
  7. (Optional) Describe and add screenshots of the app.
  8. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose
  9. Click Next.
  10. In the App Configuration section, click the add icon (MobileIron add icon) next to iOS Managed App Configuration.
  11. In the Name field, enter a name for the configuration. For example, Default Instance.
  12. Enter the following key and value pairing.
    Table 1. iOS Managed App settings
    Field Description
    Key SNDefaultInstanceURL
    Value The URL for the instance. For example, https://<instance name>.service-now.com/
  13. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose
  14. Click Next.
  15. Click Done.

Result

After successfully adding the ServiceNow iOS app from the App Store, it appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

Add the ServiceNow Android app to MobileIron

Configure the ServiceNow Android app for MobileIron distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the MobileIron portal.
  2. Navigate to Apps > App Catalog, then click Add.
  3. From the search menu list, select the Google Play store.
  4. In the search bar, type ServiceNow.
  5. Select the ServiceNow app from the results.
  6. Click Next.
  7. (Optional) Describe and add screenshots of the app.
  8. Click Next.
  9. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose
  10. In the App Configuration Summary section, click Managed Configurations for Android.
  11. To add the default instance configuration, complete the following fields.
    Table 2. Configuration Setup fields
    Field Description
    Name Name for the configuration. For example, Default instance.
    Configuration value The full instance URL. For example, https://<instance name>.service-now.com/
  12. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose
    Figure 1. MobileIron Android app config
    App configuration page for Android on MobileIron
  13. Click Next.
  14. Click Done.

Result

After successfully adding the ServiceNow Android app from the Google Play store, it appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

For more information on the MobileIron App Catalog, see the MobileIron documentation.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the MobileIron documentation on VPN configuration.