Jamf Pro mobile device management (MDM)

Use Jamf Pro to distribute and manage the ServiceNow mobile app on user devices.

Use the following steps to configure the ServiceNow mobile app for iOS and Android.

You should have access to Jamf Pro before attempting any configuration.

Configure the ServiceNowmobile app for Jamf Pro

Use app configuration to pre-configure the instance URL in Jamf Pro.

Before you begin

Role required: admin

Procedure

  1. Log in to Jamf Pro.
  2. Click Devices.
  3. In the Devices panel, click Mobile Device Apps.
  4. On the mobile device apps page, click New.
  5. Under Choose an App type, select App Store app or VPP store app.
  6. Click Next.
  7. In the search field, type ServiceNow.
  8. Next to the ServiceNow app, click Add.
  9. On the New Mobile Device App page, click the App Configuration tab.
  10. In the Preferences field, paste the following string.
    <dict>
        <key>SNDefaultInstanceURL</key> 
        <string>https://<instance_name>.service-now.com</string> 
    </dict>
    Use the name of your own instance where it says <instance_name>.
  11. Click Save.
    Jamf mobile device configuration with the code block above in the preferences field

What to do next

After the instance is configured for the mobile app, configure the app settings to distribute the app to mobile devices in the scope.