Intune mobile device management (MDM)

Microsoft Intune uses Azure to manage mobile devices and apps. With some additional configuration, you can manage the ServiceNow mobile app in Intune.

You need to have access to an Azure account in order to add the ServiceNow mobile app to the store. Complete the Intune configuration steps before adding any apps to the Intune portal.

Add the ServiceNow iOS app to Microsoft Intune

Configure the ServiceNow iOS app for Microsoft Intune distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the Microsoft Azure portal.
  2. Select More Services > Monitoring + Management > Intune.
  3. On the Intune blade, choose Manage apps.
  4. In the Mobile apps workload, choose Manage > Apps.
  5. Above the list of steps, click Add.
  6. In the type field, select the iOS store app.
  7. In the Add App blade, click Search the App Store.
  8. In the Apple App Store blade, for the country locale, select United States.
  9. In the search field, type servicenow. Then select the ServiceNow app from the results.
  10. In the App information, make sure Display this as a featured app in the Company Portal is set to Yes.
  11. In the Add App blade, click Add.
  12. From the list, choose the app you want, then click OK.

Add the default instance for iOS using App Config

Before you begin

Role required: admin

Procedure

  1. In the Mobile apps workload, select Manage > App configuration policies.
  2. Click the Add button above the app config policies list.
  3. In the Name field, enter a relevant name for the default instance policy for the ServiceNow app.
  4. From the Device enrollment type list, select Managed devices.
  5. From the Platform list, select iOS.
  6. In the Associated app field, select the ServiceNow App.
  7. In the Configuration settings, select the Use configuration designer.
  8. Set the following values.
    Table 1. App Config values
    Field Value
    Configuration Key SNDefaultInstanceURL
    Value type String
    Configuration value The full URL for your instance. For example, https://<instance name>.service-now.com/.
    Figure 1. iOS App config
    Intune app config for iOS app
  9. Save the App configuration policy, then make sure Assigned is set to Yes.

Add the ServiceNow Android app to Microsoft Intune

Configure the ServiceNow Android app for Microsoft Intune distribution.

Before you begin

Role required: admin

To set up the Android app, set up the Android for Work in Intune, then follow the instructions on how to assign apps to Android for Work devices with Intune.

Procedure

  1. In the Mobile apps workload, select Manage > App configuration policies.
  2. Click the Add button above the app config policies list.
  3. In the Name field, enter a relevant name for the default instance policy for the ServiceNow app.
  4. From the Device enrollment type list, select Managed devices.
  5. From the Platform list, select Android for Work.
  6. In the Associated app field, select the ServiceNow App.
  7. In the Configuration settings, select the Use configuration designer, then click Add.
  8. In the new editor window, make sure the server URL is the full instance URL for the Android app, then click Ok.
  9. In the Configuration Value field, enter the name of your instance.
    Figure 2. Android App config
    Intune app config for iOS app
  10. Save the App configuration policy, then make sure Assigned is set to Yes.

Result

Figure 3. App config policies
Config policies for the Android and iOS ServiceNow apps