The overview help feature included with the base system displays slides with
introductory information on new features offered in the ServiceNow® platform. An administrator can
hide the option from the help menu.
To learn about the latest features in your version, click the What's New
link in the UI16 help sidebar.
The Overview Help Page [sys_ui_overview_help] table contains the records for each panel that
appears, including images, icons, descriptions, and condition statements that control display. By
default, the instance displays panels describing notable features of the current release, but
users can modify this page to display panels for customized features in their own instance and
then define who can see these panels.
Users scroll through the panels by clicking the buttons provided or by clicking the directional
arrows at the bottom of the page, depending on how the page was configured.
Note: The best practice is to edit the default help page. You can modify, add, or delete existing
panels from this page to suit features in your system.
Hide the What's New option
Administrators can hide the What's New option using a system property.
To find the property, type sys_properties.list in the application
navigator. Find the glide.product.show_what_is_new property and change the
value to false.