Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Welcome pages

Log in to subscribe to topics and get notified when content changes.

Welcome pages

The welcome page contains instructions and any important information you would like to convey to your customers each time they log in to use the system.

The base system login page content is completely customizable by the administrator of the system.

Welcome page sections

Welcome pages can contain different sections, including:
  • Welcome: General information
  • Using:Some tips and tricks for using the system
  • Login: Login information
  • Demonstration: Information about logging in to a base system demo
  • More Information: A link to the ServiceNow documentation
View, create, and configure the welcome page sections by navigating to System UI > Welcome Page Content. You can edit any item by clicking its short description. Sections that are not needed can be removed.
Note: If it is not visible, you may need to enable the module.
Table 1. Welcome page section fields
Field Description
Short Description A description of the section.
Active Mark the section active to display it on the welcome page. Inactive sections are not visible.
Display order A number representing the order in which sections are displayed. Lower numbered sections are displayed above higher numbered sections.
Application The application to which the section belongs.
Language The section appears when the logged in users language matches this value. If no user is logged in, the guest user's language preference is used.
Condition The section appears on the welcome page when the script in this field evaluates to true.
Published The published date of the section.
Text The content of the section.

Selecting a language on the welcome page

Users can select a language on the welcome page in the login section, enabling them to start their session in the language of their choice.

Figure 1. Choosing language on login
Note: Before a user logs in, the welcome page is displayed in the default language of the guest user.

Create company-specific welcome page content

You can create company-specific welcome page content.

Before you begin

Role required: admin


  1. Navigate to System UI > Welcome Page Content.
  2. To create a new section, click New.
  3. Enter the following in the Condition field, where Company is the name of the company whose users see this section.
    gs.getUser().getCompanyRecord().name.toString() == "Company"
  4. Complete the form.
  5. Click Submit.