Common IdP connection errors

The following table describes some of the common IdP connection errors and their solutions.

Table 1. Troubleshooting IdP test connections
Error messages Solution
User Field validation failed. Invalid User Field '<field name>' is not a field on sys_user table. Verify the contents of the User table field you selected matches the SAML NameID token.
Assertion issuer is invalid. Verify Identity Provider URL contains a valid URL to your IdP. Each IdP URL must be unique.
AudienceRestriction validation failed. Verify the Audience URI contains a valid URL to your instance.
Cannot logout of IdP's session. Verify the SingleLogoutRequest URL contains a valid URL to your IdP's logout service.
Signature did not validate against the credential's key. Verify the IdP has a valid certificate installed.