| User ID
|| Create a unique identifier for this user's ServiceNow login user name. Typical examples of user IDs are
cannot create a new user whose User ID duplicates an
existing user. If you do import duplicates from an
update set, the more recently created name takes the
duplicate User ID.
| First name
|| Enter the user's full first name.
| Last name
|| Enter the user's last name.
|| Enter a title or job description, or select one from
|| Select the user's department from the list.
|| Assign a password to the user. This password can be
permanent or temporary.
| Password needs reset
|| Select this check box to require the user to change
the password during the first login.
| Locked out
|| Select this check box to lock the user out of the
instance and terminate all their active sessions. The
system prevents users with the admin role from locking
|| Select this check box to make this user active. Only
the administrator sees inactive user in:
- Lists of users
- The selection list on reference fields
(magnifying glass icon)
- The auto-complete list that appears when you
type into a reference field
| Web service access only
|| Select this check box to designate this user as a
non-interactive user. This field is available with Non-Interactive Sessions.
| Internal Integration User
|| Select this check box to designate this user as an
internal integration user.
| Date format
|| Select the user's preferred format for dates.
Enter the user's email address.
To enter a non-standard email address that does not
pass field validation, you must deactivate
the validation script first.
- Navigate to
- Select the email
- Clear the Active check
box and save the change.
- Complete the user profile, including the email
address, and update or submit the record.
- Reactivate the email validation script.
|| Select the type of notification to send to this
user. The default is Email. If
you select None, the user can
still receive notifications if they subscribe to the
notification or are specified as a recipient in the
Email Notifications form.
notification completely, set a condition on the
Email Notification form itself that does not deliver
the notification if this field is set to
| Calendar integration
|| Select Outlook to have this
user receive meeting notifications via email directly to
the calendar. Otherwise, select
| Time zone
|| Select the user's time zone.
| Business phone
|| Enter this user's business phone number.
| Mobile phone
|| Enter this user's mobile phone number.
|| Attach a photo of the user, if appropriate.
| Geolocation tracked
|| Select the check box to enable location tracking.
The Geolocation tracked field,
which is available when Geolocation is activated, provides the
option to track a user's location.
|| Select the user's usual location. This field is
visible when geolocation is active.