Timeline pages Use timeline pages to track any activity bounded by two dates, such as the start and end date of a change request or the open and close date of an incident. Administrators can create timeline pages, which are user interactive. Features Make selected timelines available to users by role. Select perspective from daily to yearly views. Create dynamic labels for timeline spans. Configure tooltips for each span. Permit span dragging and resizing by users. Lock timelines to prevent editing. Viewing timelines By default, only administrators have a module to access timeline records. ITIL users can only view timelines by selecting a context menu item from an incident record.Figure 1. Timeline View Administrator role users Users with an administrator role can view timelines from the timeline page records. Navigate to System UI > Timeline Pages. Select a timeline record to view. Click View Timeline. Other users ITIL users can view timelines associated with any task record where the metrics are set to display as timeline records (by default, only Incident records display timeline metrics). ITIL users can select the Metrics Timeline context menu UI action to view the Assigned to duration and the State duration metric timelines. Navigate to active task record, such as an incident. Right-click the banner, and select Metrics Timeline. To allow non-administrators to view other timelines, create a custom module. Create a timeline pageCreate a timeline page to track any activity bounded by two dates.Customize the timeline page span styleThe Timeline Page Span Styles related list allows you to define conditional span styles.Timeline sub itemUse the Timeline Sub Items related list to define child spans for the timeline, based on records in a table that references the parent timeline's table.Display a metric as a timelineAdministrators can allow users to display any metric on a timeline by activating the Timeline Metrics UI action.Make a timeline visible to a selected userMake selected timelines available to users by creating a custom module within an application and defining the roles that can access it.TimelinesTimelines display a linear calendar of tasks, such as incidents and change requests, defined by their start and end dates.