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Baseline assignment rules example

Baseline assignment rules example

A baseline instance contains certain assignment rules.

Table 1. Baseline instance rules
Name Table Conditions Assigned to user, Assigned to group, or Script
Networking incident Category is Network

User: System Administrator

Group: Network

Database or Software incident Category is one of Request, Inquiry / Help, Software, Hardware

User: System Administrator

Group: Software

SC Item fulfillment - Field Services Ticket Parent.Task type is Request item Group: Field Services
Release Planning release_phase Name is Plan Script:
current.release.product.service.assigned_to;
IT Hardware sc_req_item Approval is Approved and

Item.Category is Request Computers and Hardware

User: System Administrator

Group: Hardware

Service Desk incident Active is true Group: Service Desk