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Configure ServiceNow access control

Configure ServiceNow access control

Configure an access control record to specify one or more ServiceNow employees who have permission to log in your instance.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Security > SNC Access Control.
  2. Click New.
  3. Fill in the form fields (see table).
  4. Click Submit.
    Table 1. SNC Access Control form fields
    Form fields Description
    Name

    Names each ServiceNow employee who has permission to log in this instance. The names are expressed as firstname.lastname in lower case letters separated by a period (e.g., john.smith). Each name must have a corresponding user record in hi.servicenow.com. If more than one ServiceNow employee has permission to log in this instance, enter multiple names and separate them by commas.

    To allow all ServiceNow employees login rights to access the instance, enter an asterisk (*) in place of the name. For clarity, if you intend on restricting ServiceNow employee access to the instance, then the values in the Name field must not have an asterisk (*) anywhere in the field.

    Reason Human-readable field that describes why permission is being granted. This field is optional.
    Start Specifies the start date and time of the period during which the specified ServiceNow employees have login access. This field is mandatory.
    End Specifies the ending date and time of the period during which the specified ServiceNow employees have login access. This field is mandatory.
    Active Controls whether this permission record is active. The default is active.