Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

View and kill active transaction

View and kill active transaction

Administrators can view active transactions and kill long-running transactions.

About this task

Note: Functionality described here requires the Admin role.

This action is intended to stop background processes, such as scheduled jobs, and not user-initiated transactions.

Procedure

  1. If high security is enabled, elevate privileges to security_admin.
  2. Navigate to the appropriate Active Transactions module.
    • To view and kill transactions on the current node for your instance, navigate to User Administration > Active Transactions.
    • To view and kill transactions on all nodes for your instance, navigate to System Diagnostics > Active Transactions (All Nodes).
  3. Select the transaction you want to stop.
  4. Either right-click the record and select Kill, or select the check box next the to record and select Kill from the Actions on selected rows drop-down at the bottom of the list.