Global events Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur. This function triggers when your instance is: Inserting new records Updating existing records Adding comments to an existing record Assigning a record to a user Exceeding a record's inactive timer For example, if you add the script global.events(current) to a business rule on the change_request table, the instance automatically configures the following events: change_request.inserted change_request.updated change_request.commented change_ request.assigned change_ request.inactive The business rule for global events on the change_request table looks like this: Figure 1. Change request tasks global business rule
Global events Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur. This function triggers when your instance is: Inserting new records Updating existing records Adding comments to an existing record Assigning a record to a user Exceeding a record's inactive timer For example, if you add the script global.events(current) to a business rule on the change_request table, the instance automatically configures the following events: change_request.inserted change_request.updated change_request.commented change_ request.assigned change_ request.inactive The business rule for global events on the change_request table looks like this: Figure 1. Change request tasks global business rule
