Configure the related incidents icon

You can configure an icon to appear beside a reference field in a form, such as the Caller field, to display related incidents.

Before you begin

Role required: admin

About this task

The show related incidents icon (UI16 and UI15 related incidents icon) displays other incidents related to the referenced record.

Procedure

  1. In the form, right-click the label for the reference field and select Configure Dictionary.
  2. Add the ref_contributions=user_show_incidents dictionary attribute in the Attributes field.
  3. Click Update.
    The form reopens and the related incidents icon appears beside the field on the right.