Export directly from a URL

You may want to export data from the URL if you need to dynamically export data from a script or web service.

About this task

You must be familiar with the ServiceNow table and column names to export data directly from the URL. See Navigate to a record or a module using a URL for more information about navigating to forms and lists.

Query parameters are available for you to use in the instance URL so you can display a specific list of records in a specific order:
URL Parameter URL Syntax Description
sysparm_query sysparm_query=[column name][operator][value]

Displays a list of records that match the query. For example:

https://<instance name>.service-now.com/incident_list.do?XML&sysparm_query=priority=1

sysparm_orderby sysparm_orderby=[column name]

Sorts a list of records by the column name provided. For example:

https://<instance name>.service-now.com/incident_list.do?XML&sysparm_query=priority=1&sysparm_orderby=assigned_to

You can sort by only one column using sysparm_orderby. To sort by multiple columns, use sysparm_query=ORDERBY[column name]^ORDERBY[column name]. For example: sysparm_query=ORDERBYassigned_to^ORDERBYpriority.

To export data directly from the URL, create a URL containing the following parts:


  1. Specify the instance URL. For example, https://<instance name>.service-now.com/.
  2. Specify the table form or list to export. For example, incident_list.do.
  3. Specify the export format processor to use for the export. For example, ?CSV.
  4. (Optional) Specify a query and sort order with URL parameters. For example, &sysparm_query=sys_id%3E%3Db4aedb520a0a0b1001af10e278657d27.

    The final URL should look like one of these sample URLs:

    URL Description
    https://<instance name>.service-now.com/incident_list.do?CSV Export all incidents to a comma-separated value text file.
    https://<instance name>.service-now.com/incident_list.do?CSV&sysparm_query=sys_id%3E%3Db4aedb520a0a0b1001af10e278657d27 Export a particular incident to a comma-separated value text file.
    https://<instance name>.service-now.com/incident_list.do?CSV&sysparm_orderby=sys_id Export all incidents to a comma-separated value text file and sort the list by sys_id.
    Export from URL
    Note: ServiceNow enforces basic authentication for direct URL access. The data extracted from the URL contains only the fields to which the currently authenticated user has read access.