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Modify the Glide durations format

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Modify the Glide durations format

To convert fields that are displayed in milliseconds (such as 'Resolution Time' on the Incident table) to a duration format (Months/Days/Hours/Seconds), populate the attribute field on the dictionary with: format=glide_duration.

Now the value is displayed as a duration in lists and can be utilized in the Configure Calculations functions. This may be useful to illustrate ITIL KPIs such as Mean Time To Repair.

Field Dictionary:
Results in list: