Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Contextual search displays matching knowledge results

Log in to subscribe to topics and get notified when content changes.

Contextual search displays matching knowledge results

Display search results on forms and record producers when users enter text in a field.

Contextual search helps users deflect or quickly resolve their issues without involving the service desk operators. Contextual search can also include results from other sources such as a service catalog, allowing a user to directly order a catalog item from a search.

Contextual searches are enabled for incidents by default, providing incident deflection using knowledge and social Q&A questions. This default implementation includes contextual search results for forms, record producers, email notifications, and wizards.

To define a contextual search, first define a search context to set parameters, then define where the contextual search results are to appear: in forms, record producers, and wizards.

You must have the admin role to define contextual searches and to administer contextual search functions and properties.