By default, all users and records are part of the global domain. When using domain
separation, you must assign users and their relevant records (incidents, configuration
items, requests) to one or more domains.
To create a domain:
Fill in the fields on the form, as necessary.
||Enter a unique name for the domain.
||Select a domain type that describes the
domain. By default the domain types are
MSP. You can also add your own
||Select the check box if this domain is to be
the top-level domain in the hierarchy. The
top-level domain only has child domains and no
||Select the name of the domain higher in the
hierarchy that contains this domain. This field
must have a value for the domain to appear in the
||Select the check box to make the domain
available for use. You must select this option for
this domain to appear in the domain map.
||Enter a description for the domain.
Each domain record can also have several related records:
- Contains Domains
- Contained By
Select a default domain:
Open the domain you want to be the default domain. For example,
Configure the form layout to add the Default
Select the Default check box.
Note: If you do not set a default domain, all new tasks and user records are
assigned the global domain.
To add users or records to a domain:
From the relevant user or record, personalize the list or form to add
the Domain field.
Set the Domain field for the user or record.