Add a user and a record to a domain

By default, all users and records are part of the global domain. When using Domain Separation, you must assign users and their relevant records (incidents, configuration items, requests) to one or more domains.

Before you begin

Role required: admin

Procedure

  1. From the relevant record, personalize the list or form to add the Domain field.
  2. Set the Domain field for the user or record.
    Assign Bow Ruggeri to the Network domain. Assign Don Goodliffe to the Database domain. Add the Network and Database domains to relevant records such as incidents, configuration items, requests.