All domain support features are activated with a plugin called Domain Support -
Domain Extensions Installer. Administrators can request activation of this
Warning: Before activating domain separation, consult your
representative to verify that it is suitable for your environment. Domain
separation adds a level of administration overhead. Although it can be disabled,
it cannot be removed from an instance.
If the Domain Support - Domain Extensions Installer plugin is already active, content
in the Domain Support - Domain Extensions Installer plugin will not be installed to
avoid potential conflict with an existing implementation.
Domain separation replaces Company Separation. The Company Separation plugin can no
longer be activated. However, if company separation is already active when you
activate domain separation, both plugins are active at the same time. You can
control the company separation activation status with the
Note: Domain paths are used for all customers on Helsinki and later. Domain numbering is
no longer used. ServiceNow support can assist in the upgrade.
Activating the Domain Extension Installer plugin enables these features:
- Domain separation is based on the Domain
- Delegated administration lets each domain have separate policy.
- All records are part of the global domain.
- The current user's domain determines the domain to use when viewing or
operating on a record in a different domain.