You can create reports grouped by variable on a selected service catalog item. In
addition you can create filters on the same variable. For example, if a specific mobile
phone item has a storage variable, you can create a report that only shows those phones with
32 GB of storage.
Role required: itil, report_group,
report_global, report_admin, or admin. To create a meaningful report, you must have
the right to access the data you want to report on.
You can apply these steps to any report type as long as the report source has
variables associated with it. If the report source does not have variables, the
Variables option does not display in the Group
by and Stack by fields.
Give the report a title that reflects the information being grouped.
Select a report source that has variables associated with it. There are two
kinds of report sources:
||A table with filters applied to provide a single source of
information for all users.
Note: If you select a data source used by
existing reports, a notification will display prompting you to view
||The raw data from a table with no filters applied.
From the Type list, select the report type.
Select Variables from the Group
by or Stack by filters.
Click Select item to choose the item the variable is
Click Select variable to choose the variable to group or
In the Variables window, click the filter icon () to choose the variable.
Continue to configure and style the report according to its report type. See
Report Builder – Report types and creation details.