You can create reports grouped by any field with an additional group by variable on a
selected service catalog item. In addition you can create filters on the same variable. For
example, if a specific mobile phone item has a storage variable, you can create a report
that only shows those phones with 32 GB of storage.
Role required: itil, report_group,
report_global, report_admin, or admin. To create a meaningful report, you must have
the right to access the data you want to report on.
You can apply these steps to any report type as long as the report source has
variables associated with it. If the report source does not have variables, the
Variables option does not display in the
Additional group by filter.
On the Data tab, give the report a name that reflects
the information being grouped.
Select a report source that has variables associated with it. There are two
kinds of report sources:
||A table with filters applied to provide a single source of
information for all users.
Note: If you select a data source used by
existing reports, a notification will display prompting you to view
||The raw data from a table with no filters applied.
On the Type tab, select the report type and click
On the Configure tab, select a Group
Click Additional group by.
Select Variables [+] and click the structure icon
() to choose an item.
Select a Catalog item.
The variables associated with the item appear in the Additional
Add the variables desired variables to the Selected
column and click OK.
Continue to configure and style the report according to its report type. See