Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Create a pivot table report in the Report Builder

Create a pivot table report in the Report Builder

Create a pivot table report to aggregate data from a table into user-defined columns and rows with tooltips to indicate what the values represent.

Note: Multilevel pivot table reports provide more configuration features, more style options, and are more stable.

Create a pivot table in the Report Builder

Create a pivot table to aggregate data from a table into columns and rows.

Before you begin

Role required: itil, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

About this task

This task refers to using the Report Builder (Classic UI) in the Kingston release under UI15 and UI16. If you are using the Report Designer, see Create a pivot table report in the Report Designer .
Report Designer UI Report Builder UI
Report designer UI example Report builder UI example


  1. Navigate to Reports > Create New
  2. Fill in the fields, as appropriate.
    Field Description
    Name Unique and descriptive name for your report
    Description Click the information icon (Detailed description) to enter a more detailed description of what the report does and its purpose.
    Data Specify the table or report source containing the data set that you want to include in the report. From the first choice list, select Table or Report source. Then select the specific table or predefined data set from the second choice list.
    Note: If you select a data source used by existing reports, a notification will display prompting you to view them.
    Type Pivot Table
    Style your chart Click the gear icon (Cogwheel) to view available style options:
    • Drilldown View: Select a view that determines how detailed records are shown when a specific part of the chart is clicked. This option is available for charts with drill-down capabilities. If you select a view that bears no relation to the table that the report is based on, the default view is used.
    Row Select the field used as the source of the data for the rows in the pivot table.
    Note: It is not possible to group or stack reports by the Tags field.
    Column Select the field used as the source of the data for the columns in the pivot table.
    Note: It is not possible to group or stack reports by the Tags field.
    Aggregation Select a computational method for aggregating report data. The default is Count, which displays the number of records selected.

    If you select Count Distinct, only unique records are counted. For example, if you want to generate a report with a distinct number of users who have one or more of the roles in a given list of roles, these users would be counted twice unless you use count distinct.

    If you select Average, Sum, or Count Distinct, this displays an additional list of fields from the selected Table. From this list, select a field to aggregate by. For example, if you select a duration field, such as the Business duration field on the Incident table, the aggregated data is expressed in days, hours, and minutes. If you select an integer field, such as the Priority field, the data is expressed as a number. If a value in a column being aggregated has a comma, the value will be separated by the comma, and the aggregation will not be performed accurately.

    Note: For duration values, the unit of measurement displayed in the aggregation axis cannot be customized.
    No. groups Select the maximum number of individual values that can be represented as columns. By default, Pivot charts display up to 12 of the largest values from the selected data. Remaining values are grouped into an Other category. If you select Show all, all values up to a limit of 50 bars are displayed. The rest of the results are stacked on the Other column.
    Show Other Select this check box to display the Other column.
    Add Filter Condition Create conditions for filtering data to include in the report. For example, to include only records with priorities of 2 — High and 1 — Critical, select [Priority] [less than] [3 — Moderate].
    Add "OR" Clause Select a second condition that must be met if the first condition is invalid. For example, select [Assignment Group] [is] [Database], to include records that are assigned to the Database group, if the first condition is false.
  3. Click Save. The report is generated.

What to do next

Add reports to homepages or dashboards, publish to the internet, schedule email distribution of PDFs or URLs of published reports, and share reports with others. See Distribute reports.

Pivot table style options - Report Builder

Change the look of your pivot table report.

When you create or edit a report, click the gear icon (The gear icon) after the Type field. Use the options in the Style your chart dialog box to configure the look of your chart. Chart options are automatically saved when you click Close. To see how the chart looks with the saved settings, click Save.

Table 1. Chart style options
Field Description
Drilldown view List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a Report drilldown, Drilldown view is ignored.
Note: All users are able to view report visualizations, such as pie charts and column reports. However, the last level of a report drilldown is always a list. Platform access control lists determine user access to list information. Users who do not have rights to any part of the list data see the message "Number of rows removed from this list by Security constraints:" followed by the number. See Access control rules.

For more information, see Define a report drilldown in the Report Designer.