Add or edit indicator scores manually
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Performance Analytics
You can manually enter score data for automated and manual indicators. Exercise care when editing scores for automated indicators.
Before you begin
Role required: pa_contributor, pa_admin, pa_power_user, or admin
About this task
You typically add scores manually for indicators that require an update only once a month or less often. In addition, if data cannot be collected automatically for some entities, like customers, you can manually enter or import data.
You can manually overwrite data that a job collected. However, the next time that a job is run that collects this data, the manually entered data is overwritten in turn.
- Auditing does not track manual changes to the scoresheet. Manual inserts, updates, and deletions are not audited, even when auditing is enabled at the Dictionary level for all pa_scores tables.
- You cannot edit scores manually for formula indicators.
Procedure
Related Content
- Manual indicators
Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system, such as customer data from a third-party sales system.