Create a latest score visualization for a score widget

To see the change between the latest score and a previous score, use a latest score visualization in a score widget. You can also show a trend line of scores.

Before you begin

Role required: pa_power_user or admin

About this task

A latest score visualization shows the latest score and both the absolute and percentage change between this score and a previous score. This visualization is similar to a Chart view in a scorecard. You can choose how many scores back to compare to the latest score. You can also display a trend line of absolute or percentage changes in scores.
Figure 1. Latest score visualization
Latest score visualization of the percentage of incidents resolved without reassignment


  1. Navigate to Performance Analytics > Widgets and click New.
  2. In the Name field, give the widget a name that reflects the information being displayed.
  3. In the Type field, select Score.
    If you change the value of Type after you fill in other fields, those fields are cleared.
  4. In the Visualization field, select Latest score.
  5. In the Indicator field, select the indicator for which you want to show scores.
  6. (Optional) Fill in any of the following optional fields:
    Breakdown and Element Only the scores that match the specified element of this breakdown are shown. Select values for both Breakdown and Element. Otherwise, only scores that are not associated with any element of the breakdown are shown.
    2nd Breakdown and Element Drill down to a second level of breakdown and element, if a first-level breakdown and element have been specified.
    Time series Runs a function on the indicator scores for a specific time period, such as a 7-day sum or average. For more information, see Time series aggregations in scorecards and widgets.
    Follow element Applies only when this widget is placed in a "breakdown dashboard." Select this option for the widget to follow the element that the user selects interactively on the dashboard. See Using breakdowns on dashboards.

    Selecting this option removes the ability to set a second breakdown and element on the widget.

    Follow breakdown Breakdown dashboard configurations specify breakdown sources, not specific breakdowns. The same breakdown source can be used for multiple breakdowns. Therefore, select this option to set which of the possible breakdowns to follow.

    For example, consider the indicator Number of open incidents. This indicator uses two breakdowns: Assigned to, and Created by. Both breakdowns are based on the Users.Active breakdown source. You create a widget for this indicator and you select Follow element on this widget. You also need to select Follow breakdown and specify either the Assigned to or the Created by breakdown.

    This option is available only if Follow element is selected.

  7. (Optional) Select a template.
    Template nameDescription
    Template 1 Line shows absolute change in score.
    Template 2 Line shows percentage change in score.
    Template 3 Line is not displayed.
    Formula indicators that return a percentage value use Template 2 by default. Other indicators use Template 1 by default.
  8. (Optional) Select which previous score to compare against the latest score in the Compare score with field in the Latest Score Settings tab.
    Previous score The score from the previous data collection. This setting is the default.
    Periods back Specify the number of data collection periods back from which you want the score to compare against the latest score.
  9. Click Submit.

What to do next

To view the widget, add it to a dashboard.