Activate Spotlight solutions

Activate the Performance Analytics - Spotlight plugin ( if you have the admin role. Then you can activate additional, optional Spotlight solutions.

Before you begin

  • Performance Analytics Incident SLA Management
  • Responsive Dashboards

Role required: admin

About this task

To use Spotlight, activate the Performance Analytics Spotlight solution. After you activate that solution, you can activate several other Spotlight solutions. Each of these solutions provides the following:
  • A Spotlight Dashboard for the relevant application
  • A Spotlight Group
  • Several spotlight criteria based on common business use cases


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.

Available Spotlight solutions

The following Spotlight solutions are available:

  • Spotlight - change spotlight (
  • Spotlight - Incident Spotlight (
  • Spotlight - Problem spotlight content pack (
  • Spotlight - Request spotlight content pack (