Activate Spotlight and Spotlight solutions

To use Spotlight, activate the Spotlight plugin. Also activate any of the Spotlight solution plugins that apply to how you use the product.

Before you begin

Role required: admin

About this task

Spotlight functionality is not available until you activate the Performance Analytics - Spotlight plugin ( You can activate the plugin directly or through activating your first Spotlight solution plugin.
Each Spotlight Solution provides the following:
  • A Spotlight Dashboard for the relevant application, along with reports that can be put in other dashboards.
  • A preconfigured Spotlight Group that defines which records to evaluate.
  • Several spotlight criteria based on common business use cases.

After Spotlight is activated, a Guided Setup is available to walk you through the Spotlight solutions. Navigate to Spotlight > Guided Setup and follow the instructions there.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.

What to do next

If you have activated a Spotlight solution, examine the Spotlight group and Spotlight criteria for that solution. A Guided Setup is available to walk you through the solution. Navigate to Spotlight > Guided Setup and follow the instructions there.

Available Spotlight solutions

The following Spotlight solutions are available:

  • Spotlight - change spotlight (
  • Spotlight - Incident Spotlight (
  • Spotlight - Problem spotlight content pack (
  • Spotlight - Request spotlight content pack (
  • Customer Service ( - Includes the Case Spotlight group. Activation also activates the Spotlight plugin. No dashboard, but includes the Case Spotlight report that can be included on dashboards.