Try out Complimentary Performance Analytics for Incident Management

Complimentary Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. License Performance Analytics for complete functionality.

Complimentary Performance Analytics for Incident Management has the following features and limitations:
  • Comes with an Incident Management dashboard and predefined indicators
  • Indicators cannot be added or deleted
  • A maximum of 180 days of historic scores are visualized
  • Is usable only in the global domain

To try out Complimentary Performance Analytics for Incident Management, navigate to Performance Analytics > Guided Setup and launch the Incident Management guided setup. This setup takes you on a tour of indicators, breakdowns, their sources, data collection, and viewing results.

You can also try out the Spotlight feature with Complimentary Performance Analytics for Incident Management. Spotlight helps prioritize work by evaluating records against multiple weighted criteria. Without a license you can only use Spotlight with incident records and you cannot access the Spotlight interactive analysis. To try out Spotlight, activate the Performance Analytics - Spotlight - Incident Spotlight plugin and follow the guided setup at Spotlight > Guided Setup. The admin role is necessary to activate the plugin.