Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Performance Analytics roles

Performance Analytics roles

Assign roles to ensure that users can perform all necessary actions.

Table 1. Roles
Role Description
pa_viewer Users with the pa_viewer role can view scorecards and dashboards.
pa_diagnostic Users with this role can read from the Diagnostics tables. They can activate or deactivate a diagnostic. They can delete a message record or diagnostic logs. This role is inherited by pa_admin.
pa_contributor Users with the pa_contributor role can view scorecards and dashboards, as well as manually enter scores. The user must be selected in the Contributor field of an indicator to view and enter scores for that indicator.
pa_target_admin Users with the pa_target_admin role can add targets to an indicator.
pa_threshold_admin Users with the pa_threshold_admin role add thresholds to an indicator.
pa_analyst Users with the pa_analyst role can read and write text analytics keywords and stop words, and can view indicator sources.
pa_spotlight Users with the pa_spotlight role can set up and configure Spotlight jobs, which highlight data records that are high-priority work items, based on multiple criteria. These viewers can also share the results of Spotlight jobs with pa_spotlight_viewer users.

The pa_spotlight role contains the pa_viewer role

pa_spotlight_viewer Users with the pa_spotlight_viewer role can see the output of Spotlight data evaluation jobs in the form of Spotlight interactive analyses or OOTB Solution dashboards.
pa_power_user Users with the pa_power_user role can create Performance Analytics configuration records such as indicators, breakdowns, and dashboards, and all text analytics configuration records.

The pa_power_user role contains the pa_viewer, pa_contributor, pa_target_admin, and pa_threshold_admin roles.

pa_data_collector Users with the pa_data_collector role can configure and run data collection jobs and can modify Performance Analytics properties.
pa_admin Users with the pa_admin role can create any Performance Analytics records such as indicators and breakdowns, as well as data collection jobs, and can modify Performance Analytics properties.

The pa_admin role contains the pa_power_user and pa_data_collector roles.

admin The system administrator role. Users with the admin role can perform all pa_admin functions, and can create database views.
Certain roles such as pa_power_user and pa_admin include other roles. For example, pa_power_user includes pa_contributor. This diagram shows the role hierarchy.