Complimentary Performance Analytics for Incidence Management and licensed Performance Analytics

Performance Analytics is available as a complimentary trial version and as a licensed subscription.

Complimentary Performance Analytics for Incidence Management is enabled for the Incident table without additional licensing. To track data for other tables and applications, license Performance Analytics.

Complimentary Performance Analytics for Incidence Management

Complimentary Performance Analytics for Incidence Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality.

Complimentary Performance Analytics for Incidence Management:
  • Comes with an Incident Management dashboard and predefined indicators
  • Indicators cannot be added or deleted
  • A maximum of 180 days of historic scores are visualized
  • Is usable only in the global domain

Licensed Performance Analytics

Licensing Performance Analytics enables the following functionality.
  • Creating new Performance Analytics indicators, breakdowns, widgets, or other configuration records
  • Preserving scores for longer than 180 days
  • Creating in-form analytics
  • Creating interactive filters and using interactive analysis
  • Prioritizing work based on multiple weighted criteria and quickly identifying high-priority tasks with Spotlight
  • Creating reports using an Microsoft Excel data source as part of the Report Designer report creation workflow
  • Creating text analytics widgets
  • Scheduling export of Scorecards to PDF
  • Using Performance Analytics with external data