From a single console, explore and manage out-of-the-box content and Performance Analytics widgets and dashboards;
diagnose and resolve configuration errors; view usage analytics; modify advanced configuration
settings and access ServiceNow
Users with the admin or pa_admin roles can navigate to
- Get Started
- Guided Setup for the content packs and a list of out-of-the-box content packs.
Click % Complete to launch guided setup for content packs.
Click Out-of-the-box Solutions
to show a list of
available system plugins for inactive out-of-the-box content packs.
Note: You must have
the admin role to see the list of plugins.
- Explore and Manage
A single place where you can quickly identify and manage the relationships between
your Performance Analytics
elements and gauge the impact of change. For example, you can identify all the
reports, indicators, and interactive filters in a dashboard group that are affected if
you change a field name. On the Explore and Manage page, click
Create to create dashboards, dashboard groups, widgets,
reports, interactive filters, indicators and indicator sources, breakdowns and
breakdown sources, and data collection jobs.
For more information, see Explore and manage
panel enables you to utilize diagnostics
delivered by the ServiceNow
application to investigate tests that result in an Error warning and failed data
collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be
executed on demand. The Scheduled Data Collection list filters out jobs that are run
only once and jobs that are run only on demand.
Note: If either of the numbers on the
Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics
- Click Diagnostic Errors to view the Diagnostic Executions
list, a summary of how many diagnostic tests were run, and how many issues were
found. Use the State field to track which issues have been
resolved. For more information on diagnostic executions, see Analytics
- Click Failed Jobs to view the Scheduled Data Collection
list. A failed job is a scheduled job for which the latest complete run is in the
state collected_error. For more information on data
collection, see Performance Analytics data
collection and cleanup.
- Dashboards with statistics about data collection jobs and report usage. Use the Data
Collection Overview dashboard to track and manage data collection. For more information,
see Performance Analytics data
collection and cleanup. Use
the Reports Usage dashboard to track and manage report usage. For more information, see
- Advanced Configuration
- Quick links to advanced configuration settings.
- Get Help
- The community, product documentation, and ServiceNow YouTube channel provide
additional insights into Performance Analytics