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Get licensed Performance Analytics

Get licensed Performance Analytics

For unlimited access to all Performance Analytics features, purchase a subscription to the licensed Performance Analytics. After you purchase the subscription, activate the plugin associated with that subscription within the production instance.

All ServiceNow instances are provisioned with a complimentary version of Performance Analytics that has configuration limitations. If you attempt to use functionality that is outside those limits, you get a warning that a license is required.

Warning that you cannot do what you are trying to do unless you subscribe to Performance Analytics
Note: A subscription is necessary only on the production instance. You can activate a licensed Performance Analytics plugin on a development or test instance without purchasing a subscription.
The licensed Performance Analytics enables the following functionality beyond what is available on the complimentary version:
  • Creating new Performance Analytics indicators, breakdowns, widgets, or other configuration records
  • Ability to use out-of-the-box solutions besides Incident Management and Spotlight - Incident Management
  • Preserving scores for longer than 180 days
  • Creating in-form analytics
  • Creating interactive filters and using interactive analysis
  • Creating reports using an Microsoft Excel data source as part of the Report Designer report creation workflow
  • Creating text analytics widgets
  • Scheduling export of Scorecards to PDF
  • Using Performance Analytics with external data

A complete guide to getting started with the licensed version of Performance Analytics is available at Getting Started with Performance Analytics in the ServiceNow Community pages. This guide includes the procedure for activating the licensed version of Performance Analytics and setting it up afterwards. The Customer Success Center also guides you through beginning to use Performance Analytics. The document you are currently reading contains only basic instructions for activating the relevant plugin.

When you purchase a subscription to a Performance Analytics product line, you receive an email from welcometopa@servicenow.com with the name of that product line. Activate the corresponding plugin.

Note: As an administrator, you can also view the subscriptions on your production instance by navigating to Subscription Management > Subscriptions.
Table 1. Product lines and corresponding plugin names
You have purchased: Plugin name for activation Plugin ID
Performance Analytics for Now Platform Custom Application Performance Analytics - Premium com.snc.pa.premium
Performance Analytics for APM Performance Analytics for APM com.snc.pa.permium.apm
Performance Analytics for CSM Performance Analytics Premium for Customer Service com.snc.pa.premium.cs
Performance Analytics for HR Performance Analytics Premium for Human Resource Management com.snc.pa.premium.hr
Performance Analytics for ITBM Performance Analytics Premium for Business Management com.snc.pa.premium.itbm
Performance Analytics for ITOM Performance Analytics Premium for IT Operations Management com.snc.pa.premium.itom
Performance Analytics for IT Operations Suite Performance Analytics Premium for IT Operations Suite com.snc.pa.premium.itos
Performance Analytics for Project Portfolio Management Performance Analytics Premium for Project Portfolio Management com.snc.pa.premium.ppm
Performance Analytics for Security Incident Response Performance Analytics Premium for Security Incident Response com.snc.pa.premium.sir
Performance Analytics for Service Management Performance Analytics Premium for Service Management com.snc.pa.premium.service_management
Performance Analytics for Service Strategy Performance Analytics Premium for Business Management com.snc.pa.premium.itbm
Performance Analytics for Software Asset Management Performance Analytics Premium for Software Asset Management com.snc.pa.premium.sam

Activate the plugin for licensed Performance Analytics

When you have purchased a Performance Analytics license and identified the associated plugin, activate that plugin as follows.

Before you begin

Role required: admin

About this task

For evaluation, you can activate the plugin for an application that requires a purchased subscription on a non-production instance. To activate the plugin on production instances, you must purchase the subscription.

Procedure

  1. Navigate to System Definition > Plugins.
  2. Search for plugins with premium in the name. System plugins search bar with *premium entered in the Name search
  3. Find the Performance Analytics premium plugin that matches your entitlement and click its name.Animation of finding and clicking Performance Analytics plugin
  4. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.
    Activating the Performance Analytics - Premium plugin
  5. (Optional) To check whether your production instance has the necessary subscription for the plugin:
    1. Find the line You can view the list of your subscriptions on your production instance and click Click here.
      Activate Plugin dialog showing link to open list of subscriptions
    2. Compare the list of subscriptions to the table of plugins associated with subscriptions in Get licensed Performance Analytics.
      The Learn more link loads this page.
  6. In the Activate Plugin dialog, click Activate.

Result

A progress bar shows you the progress of the plugin activation, after which you have several options of what to view.

What to do next

When the process is complete, consider installing out-of-the-box solutions, which include preconfigured dashboards and all necessary underlying components. For more information, see Out-of-the-box Performance Analytics Solutions.

Also consider activating Spotlight. Spotlight helps prioritize records by evaluating them against multiple weighted criteria. For more information, see Ranking records with Spotlight.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.