Get started with licensed Performance Analytics

For unlimited access to all Performance Analytics features, license the application.

All ServiceNow instances are provisioned with a trial version of Performance Analytics that has configuration limitations. If you attempt to use functionality that is outside those limits, you get a warning that a license is required.

Warning that you cannot do what you are trying to do unless you subscribe to Performance Analytics

When you license Performance Analytics, the limits in the application are removed. With a Performance Analytics license, you can create indicators and other configuration records such as breakdowns and widgets, and collect data for tables other than Incident. The license also allows you to use Spotlight and interactive analysis. Performance Analytics is then available for specific product lines, or for the entire platform.

A complete guide to getting started with the licensed version of Performance Analytics is available at Performance Analytics: Getting Started in the ServiceNow Community pages. This guide includes the procedure for activating the licensed version of Performance Analytics and setting it up afterwards. The document you are currently reading contains only basic instructions for activating the relevant plugin.

When you purchase a subscription to a Performance Analytics product line, you receive an email from welcometopa@servicenow.com with the name of that product line. Activate the corresponding plugin.
Table 1. Product lines and corresponding plugin names
You have purchased: Plugin name for activation
Performance Analytics for APM Performance Analytics for APM (com.snc.pa.permium.apm)
Performance Analytics for Cloud Control Center Performance Analytics Premium for Cloud Control Center (com.snc.pa.premium.cc)
Performance Analytics for CSM Performance Analytics Premium for Customer Service (com.snc.pa.premium.cs)
Performance Analytics for HR Performance Analytics Premium for Human Resource Management (com.snc.pa.premium.hr)
Performance Analytics for ITBM Performance Analytics Premium for Business Management (com.snc.pa.premium.itbm)
Performance Analytics for ITOM Performance Analytics Premium for IT Operations Management (com.snc.pa.premium.itom)
Performance Analytics for IT Operations Suite Performance Analytics Premium for IT Operations Suite (com.snc.pa.premium.itos)
Performance Analytics for Platform Runtime Performance Analytics – Premium (com.snc.pa.premium)
Performance Analytics for Project Portfolio Management Performance Analytics Premium for Project Portfolio Management (com.snc.pa.premium.ppm
Performance Analytics for Security Incident Response Performance Analytics Premium for Security Incident Response (com.snc.pa.premium.sir)
Performance Analytics for Service Management Performance Analytics Premium for Service Management (com.snc.pa.premium.service_management)
Performance Analytics for Service Watch Insight Performance Analytics Premium for Service Watch Insight (com.snc.pa.premium.swi)
Performance Analytics for Service Strategy Performance Analytics Premium for Business Management (com.snc.pa.premium.itbm)
Performance Analytics for Software Asset Management Performance Analytics Premium for Software Asset Management (com.snc.pa.premium.sam)

Activate licensed Performance Analytics

Use this procedure when your organization is ready to upgrade to a licensed version of Performance Analytics.

Before you begin

Role required: admin

About this task

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.

You can evaluate the feature on a sub-production instance without charge by requesting it from the HI Customer Service System.

Procedure

  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.