Get started with Performance Analytics

Review key concepts, watch videos, and use example functionality.

The single system of record approach within the ServiceNow platform enables you to measure and drive performance faster and easier within and across all service request management processes. Provide time-based perspectives of relevant data and focus on trend anomalies to prompt action.

With Performance Analytics, companies can:

Drive performance
Provide actionable insight on each level and for every role using key indicators, mobile-enabled scorecards, time charts, analytics, drill-downs, and dashboards.
Establish a single version of truth
Share clear, up-to-date visualizations of performance across teams and organizations, establishing a single version of truth as the basis for objectively discussing service delivery and driving behavioral change.
Realize fast time-to-value
Implement business intelligence within the base ServiceNow system within days, instead of months, and make better use of the time and money that currently go into labor-intensive manual reporting.

Benefits of using Performance Analytics may include:

  • Align the organization with company goals.
  • Decrease time required to create strategic or operational changes by communicating the changes through a new set of goals.
  • Increase overall quality of services.
  • Lower cost of services.
  • Improve availability of services.

Watch the videos to familiarize yourself with ServiceNow Performance Analytics concepts, data architecture, and how to create Performance Analytics widgets and dashboards.